Rescue Rooms — Restaurant in Nottingham

We travelled a long way to come and see a gig at this venue, but in the end we weren't even able to get in. Let me explain. I have multiple disabilities, including autism and a feeding tube (which requires me carrying around a feed machine at all times) and my partner is my carer. He was told by the venue that accessible tickets meant you could get in to the venue ten minutes early (important for me because I cannot cope with sensory overload such as crowding and noise etc). We also needed this time as we had an extra need to discuss with the staff, due to the phone line not operating at the time. However the experience was a disaster from the moment we arrived.

For a start there's a back entrance that isn't blocked off? Which makes no sense. Then when we actually got to the venue the queue was enormous and when we bypassed it, like we were told to do, the security guy inside completely ignored us, and the women in the queue were very rude and belligerent and basically made out the entire hundred odd people queue was all disabled people and we had to get to the back. I have no idea if they were lying but certainly the venue was lying if they said you could get in early and it was disability friendly. There were no extra provisions whatsoever in spite of the website seeming to be disability friendly. Not even a mention that there might be a queue, so no time for mental preparation. In the end I became so stressed by the situation and overloaded by the crowding that we decided to come away. I know you can't account for clientele, but this place is appalling, honestly. There was a woman in a wheelchair right at the back of the queue being completely ignored because of the gobby pushy people who thought it was ok to take priority, with no staff paying any attention whatsoever. The security guard was completely oblivious and treat us like we were trying to commit some sort of crime by doing what we'd been told to do!

All in all we felt lied to and misled, the place was cramped for so many people, it was obviously just a money spin. If you are genuinely disabled I'd avoid this place like the plague. Also, they didn't tell us online that it's nearly all standing space with no seating. Not the best place if you have mobility issues, or like me, a feed machine where no doubt you'd be knocked about by other people who've had a skinful.

Sorry I can't be more positive I just hope other people don't get misled too. The venue needs to be more honest about the experience they're offering here. Don't say you'll make provisions if you're not prepared to do...

Completely ruined New Years Eve 2021- my boyfriend and I along with 3 friends got tickets for Rescue Rooms’ 90’s house party event. When we arrived, 4 of us showed our Covid passes to be let in but my friend was having trouble logging in to the app to show his, so we stood to a side and tried to help him over the railing. The man shown in the attached photo immediately started aggressively shouting in our faces and then threatened to physically remove me from from the queue, to which my boyfriend asked what he had meant by this. The man then saw red and screamed that we weren’t getting in, despite having bought our tickets. We then spoke to two of his colleagues as well as his manager, Nick, who were all clearly aware of this man’s uncontrollable temper (one colleague even admitted that this is a regular occurrence with this particular bouncer and admitted that he didn’t agree with his decision). However, despite other staff members clearly understanding that we had done nothing wrong, and the manager himself not being able to give any kind of explanation as to why we were being denied entry, we were still being told that there was nothing they could do and that we were not getting in. It was clear to us that this man had some sort of hold over the other staff members, including the manager and no one was willing to stand up to him, I would imagine due to his temper. To prevent people from spending New Year’s Eve with their friends after the two years of restrictions due to covid is quite honestly heartless and I am astonished at how this place treated us. Reading through some of these other negative reviews I can honestly say that this place is clearly very poorly run, with no control over its abusive members of staff and I would strongly advise steering clear from it. It is astonishing how a place that has been known to allow men in with needles to inject young girls, turns away a group of students who just wanted to spend New Years Eve together. It’s clear where this establishment’s...

To be quite honest our visit first time was spoiled by a very rude and aggressive member of your staff, and sadly it spoiled our night and turned what we looked forward to and what we paid for into a nightmare, we arrived at 19.45 to watch Squire and Secret affair bands I've followed but never seen for years and me my wife, son and his girlfriend were looking forward to it we passed some people outside sat round a table outside looking at their phones it appeared later they were staff, they took no notice of us and we went in bought our drinks and went onto the balcony and watched the first band while the second band set up my son went to buy a drink, he had been gone a long while so I went to find him to see if he was OK he stood talking to a very rude nasty and aggressive young girl, she was shouting at him saying we should not be in there without our hands stamped we tried to reason with her but she was having none of it no he can not get a drink and we should be thrown out she was very aggressive, after explaining that no one was on the door she very nastily stamped our hands and warned us next time wait at the door for a member of staff, well there won't be a next time that rude young girl spoiled our night one we had been looking forward...