itsu - Oxford Westgate — Restaurant in Oxford

We were just in Oxford for the day of wandering around the shops, fancied a bite to eat but didn't want to go to our usual places. This Itsu was centrally located in the mall at the top of the escalators - perfect for a bit of people watching while we ate.

My wife isn't into sushi, so we didn't go for a bento box (but they did look good) - we had the i’thai udon (chicken soup with noodles) and the coconut chicken soup (with noodles). We were both surprised at the huge bowl portions. I had gotten a set of 3 duck dumplings also, but if I'd known the size of the soup bowl I wouldn't have needed the dumplings. It was all super delicious. Full of flavour.

The only reason I'm not scoring a 5 is because where we wanted to sit I had to ask the staff to clean the mess from the previous occupant. Otherwise the place was clean and friendly. So let's call it 4.5

Recommended for sure. ...

Avoid this place if you can!! First off when I went to pay for my food, the price displayed by the food was 9.95 but when I went to pay I chose eat in and it suddenly went up to 11.95 so I asked for help and the worker seemed to sort it out so I payed only to realise he had charged me even extra!! So I got this refunded but he barely spoke a word of English and was really hostile. Sat down and ate the food and to say I was disappointed was an understatement. Paid £12 for a whole bunch of nothing. The staff watch you like hawks while you’re trying to eat which made me feel so awkward. I promise I’m not just some Karen moaning lol it was genuinely one of the worst...

I had an extremely disappointing experience at this restaurant on February 18th at 2 PM. The service was terrible, and the staff showed a complete lack of professionalism. The lady who served me treated me with disrespect, as if I were beneath her, which was completely unacceptable.

I ordered a soup, and the chicken in it was completely undercooked. When I pointed it out, they refused to replace it or offer a proper solution. It’s shocking that a restaurant like this has no quality control or management oversight. I truly regret visiting this place and would not recommend it to anyone.

Even one...