Marco Pierre White — Restaurant in Plymouth

Thought this would be the perfect place to spend our anniversary and we were very wrong, when we booked on the phone we asked for the seating next to the window to overlook the view and we're told that it's first come first serve which is fair enough, so we showed up and there was a window seat, but were told we can't have it because a table of four is coming, bacially saying they are more important as they will spend more money, so we got seated in a different booth which was 4 seater so it's not like the people wouldn't have a place to go, I asked for a vegan menu which was given to me on a crumpled piece of paper that Was wet, we wasn't asked for drinks for about 20 minutes, even though there was a waitress wondering around looking clueless and kept catching her eye but she wouldn't come over, eventually we was offered drinks and we ordered our food, I ordered the courgette starter which came overly salted and soggy, with no presentation what so ever, I felt pretty ripped off, and my boyfriend had a prawn cocktail salad type of thing, which came with bread, which looked like it was from a hovis loaf and cut into triangles, far from my expectation of a Marco Pierre white restaurant, whilst waiting on our food before receiving starters, we came across a filthy fork, which we pointed out, we received an apology, whilst waiting for our mains, we found yet another dirty fork, and pointed it out and received another apology, our mains finally came, and weren't what we ordered, so the waitress came over trying to tell us we were wrong, and then when I pointed that There was yet ANOTHER dirty cutlery on our table, she took it off us and pretty much rolled her eyes at us, and didn't say a word and walked away, even though it was enough to make us sick, after at least an hour and a half, maybe more, we received our order, my gnocchi was okay, by that time I was just terribly hungry, my boyfriends steak on the other hand was incredibly under done considering he asked for well done, and it was drowning in blood, he just ate around the steak as we couldn't be bothered to complain yet again just to receive another apology, and we just wanted to get out of there, we recieved a £100 bill, which followed with a sneaky service charge of almost £10... but yet it was the worst service we had ever received, I'd love to blame it on how busy the place was, but it wasn't that busy, having worked in hospitality and restaurants before, I was incredibly shocked, lucky we wasnt mystery diner, pretty sure on just our experience the place should...

There is no alternative to dairy on their starters, as apparently all their food is pre prepared.... Their goats cheese is apparently cheaper than their bacon..... A swap goes against their allergen policy.... And it would be creating a new menu.... at least this was the four different excuses I was given as to why they could not accommodate my allergy that they so neatly have cards printed for..... Swapping butter for olive oil in the spinach side is fine though 🙄 Well at least that's what they told me this time round... Last time however nothing was two much trouble.... But then the head chef wasn't in, so clearly whoever was offering great customer service on that previous occasion was obviously breaking the rules. Shame as Christian the waiter was consistently good on both occasions and the food was nice the first time. This time didn't get to eat, whilst waiting for the many stages of in situ complaint restaurant manager, hotel manager etc (hence the many different excuses) I was then pressured into we only have one of the dishes I wanted left (Still early evening) I can only assume in an effort to shut me up. If I wanted to eat at a pre proportioned restaurant where every meal carefully matches the till, I would have gone to a Harvester. And had more choice.... Meat and salad are never a problem there at least. Oh and to add insult to injury, a complaint online after the fact takes two week for the same manager, Shauna I believe, to eventually respond to say sorry you were disappointed and we do not recall not being able to swap the spinach, well that as I said above is because you can make swaps but only if your head chef feels like allowing a customer to create a suitable alternative dish. Next time please actually read my written complaint. Pretty sure their website states a quicker response required, and Marco must be so proud of the extended attention to detail. This restaurant plays on a good chefs name and decent view it seems. But if you have allergies or food requirements so many better places to eat....

Ok, so this is a first for me. Doing a review on here. So buckle in, and get comfy. So a wonderful family bought me a tomahawk steak dinner for 2 at Marco Pierre white, at the top of crown plaza. Anyway, for one reason or another we were only able to use it the other week. Now we have been to the restaurant several times in the past and it has always been amazing. Unfortunately this time, not the case. So let’s start off with drinks, well on arrival we thought we would have a drink in the bar area and enjoy the view over the Hoe. Well the view was great, but half of the drinks menu wasn’t available. A lot of the cocktails needed mint, which they didn’t have, and only had one or two lager choices. A bad start to the night, but thought the food will pick it up. Starters, they were ok, although I did feel the scotch egg I had didn’t seem cooked enough but it tasted fine. Now onto the tomahawk steak. Requested it medium, and well I’m not saying I’m Jamie Oliver, but the steak was not medium. ( picture to follow, let me know your thoughts) As typical brits,,, I know I should have said something, we did the best we can, thank god the chips were nice. And finally dessert….! Well that was ok, probably the best course of the night. Now this was a paid for meal as I said we just needed to pay for drinks, and £50 for a drinks bill considering we couldn’t have what we wanted was a bit disappointment. But wait, what’s this, a email asking my thoughts on the meal. Well I constructively gave my feedback thinking that I would get some sort of apology email. So up pops a email saying thanks for your feedback here is a voucher for a free starter or dessert. Please note, that this gift I was given was not cheap and I am so grateful for the family for it. It’s just a real shame the actual product and evening didn’t pan out as I hoped. Well I’m not saying I won’t go back, but it won’t be for a while that’s for sure. So here you go, happy to see what you think of the picture, I think I will do the steak cooking...