Tea & Bun — Restaurant in Plymouth

I recently visited the Tea&Bun restaurant in Plymouth after seeing the hype on Deliveroo, expecting a delightful experience. Unfortunately, it didn't live up to the expectations.

I ordered the spicy seafood ramen, anticipating a rich and flavorful broth, but it sadly reminded me more of plain, instant noodles with just chili powder added—no depth of flavor whatsoever. I also tried the taro milk bubble tea, which was unfortunately too watery and lacked the creamy richness of milk that one would expect. Additionally, the bubbles were not up to the mark.

The dining area is very small, and after finding a place to sit, we had to go and order at the till. This was not comfortable given the limited space available, which further let down the overall experience.

Overall, my visit was disappointing. I don't recommend this place for authentic food.

I can't reply to the comment you gave so I am adding on Second Reply:

Firstly, about the seating space, it's important for potential customers to know about the limited space and the requirement to order at the till. Navigating through the cramped area where other customers were already seated was uncomfortable and awkward. Making customers comfortable should be your top priority since we're paying for the dining experience. Why not come to the table to take orders instead?

As for the meal being bland, it's really disappointing to see such a dismissive attitude towards customer feedback. Telling me I should have asked your team for advice on how to make my meal taste better isn't a solution; it suggests that the default offering is subpar.

Regarding the bubble tea, I finished it because I paid for it, not because it was enjoyable. Your insinuation that finishing the drink invalidates my critique is simply unfair. Constructive feedback is meant to help improve your offerings, not to be brushed off with accusations of being a "keyboard warrior."

I wasn't looking for a reason to complain but was providing honest feedback based on...

Great food - rude staff!

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In response, I asked for a side of rice and a side of pork from your sides menu for my 9-year-old son, who has Type-1 diabetes, as I explained to your staff. This was alongside the three main adult meals we were ordering.

I was told you wouldn’t serve this because it “wouldn’t taste very nice” and it needed to be ordered with a main— despite the fact I’ve ordered separate as a takeaway from you before. It felt as though you wanted me to order a full main course for a 9-year-old, when all we needed was a simple meal so we could accurately calculate his insulin for lunch.

I’ve eaten at your restaurant many times, my family eat there, and I’ve recommended you to friends. I’ve even put up with rude treatment in the past. But this experience was not acceptable.

We left and went elsewhere, where they were happy to provide rice with a protein — exactly what we needed — with no problem or fuss. Unfortunately, you’ve...

Today I walked past Tea & Bun for the first time, and couldn’t help but return to taste the delights. The menu (quite honestly in it’s entirety) outside on the A-board caught my eye, with the Bao Buns, Aubergine, Ramen and so much more from Thailand, Vietnam, Korea, Japan and more.

Inside, the vibes were cool and I was warmly welcomed with a smile and nice conversation. Of course, the food was great and features plentiful meat-free options. I went for the Bao Buns; Tofu + Mushroom and Spicy Korean Jackfruit. The tofu + mushroom were my favourite but it was a very close call! For sure.. It was a real refresher of what I’m so badly missing from Asia, being on what feels like ‘country-arrest’ with all this covid-19 story.

Thank you Tea & Bun for a wonderful, unexpected but delightful lunch and bubble tea! You’ve definitely got my custom next time I am hungry and in the...