Game Zone — Local services in Plymouth

Really bad costumer service and takes a long time to get back to you... If they do at all.

Me and my friends traded in hundreds of pounds worth of cards after buying the 3 month membership between us. One of us received our payment for cards which was only a total of about 7 cards (however they were valuable ones), but the rest we didn't hear back about anything. We emailed asking about the rest of the cards after 2 weeks had passed, still no response. Luckily for us, we live in the same city so decided to go into the shop personally to ask what had happened. They hadn't even looked at the rest of the cards!! After having to nag them, they finally kicked into order and sorted the cards out and we received our payment. However, we had all planned on buying a booster box each, total of 3. There were more than 10 total booster boxes online the day before we received the full payment. One of us had already ordered the booster box they wanted, but when we went to order them, there were no booster boxes on the site at all. Suddenly over 10 had run out of stock in a matter of a night. We emailed asking when they would be back in, they told us around 2 to 2 and a half weeks. Okay, a bit of a pain but it is their supplier not them - or so we thought. During this time we had still not received the one booster box we had ordered, after emailing them again, they replied saying it was out of stock and they had sent a replacement. This was a piss take as not only could they have bothered to email asking if we wanted an entirely different box, but they also had it out of stock when there was over 3 apparently in stock when it got ordered??

Anyway, 2 and a half weeks passed, still not heard anything, we thought we would give them 3 weeks just in case. Finally emailed them as still no boxes in stock, and they just replied saying it had been discontinued. They did not bother to email us and let us know this whole time we were waiting when they knew perfectly that those were the boxes we wanted and had been waiting over 2 months for.

Really bad communication, no sympathy, no appologies, definitely do not reccommend and definitely will not use again.

We tried contacting you on various occasions and at times, it took multiple emails until we got the information we were looking for from you. We are rather peeved as you could have at least emailed us regarding the discontinued box. Seems like if we never chased you up, we would have never known and could have been waiting months for it. It is your job as the professional and supplier to contact us about these things. Same goes to when you decided just to send an entirely different booster box to replace the one we ordered because you were out of stock, rather than emailing and checking with us first to see if we even wanted that one, which we did not, else we would have ordered it in the...

Horrendous service! This is not just an opinion of my own but many in the Pokemon community, particularly in the Facebook Pokemon groups. A Mr Allen advertised his 100% trade in with membership into the groups, many signed up as it seemed a great new concept, myself included, paying anywhere up to £60 for the initial membership. Problems arose when the cards ordered in exchange for the trade in either didn’t turn up, turned up late or not as described (damaged but listed as NM) and you just cannot get ahold of anybody via email or phone. It took a month for myself to get a response along with many others in the community and when we did we were told Mr Allen had gone on holiday and that the remaining staff did not have access or permission to access the online store to resolve or send out orders. Doesn’t seem a great way to handle business whilst your sunning on a beach! During the following weeks multiple complaints were aired on Facebook with no resolution. When Mr Allen finally came forward he did so with excuses (it was the websites fault for listing cards as NM not his) and that he would resolve all issues. I was contacted by Mr Allen and my store credit refunded however this meant I, like others were still trapped in the same cycle of spending the funds and then waiting on the items to show. I spend the remainder of store credit to just have done with them and that order still has not materialised and no response from the team.

At this point I’m expecting to take a loss, I traded in hundreds of pounds worth of cards and have not received the full value of this. Add in the membership fee and the 100% trade in quickly becomes less valuable. 3 months almost and I’m still waiting, it’s unacceptable and poor business practice. I’ve been patient with Mr Allen, mistakes happen but there’s only so many times you can be fobbed off with excuses.

I will not use nerd entertainment again. I’d much rather trade in for the 60-70% at my local game shop than attempt to use this service again.

From a business perspective, it’s just not a viable business. Being in the groups and seeing people abuse the system - trading in 3p bulk cards for 20p each and then buying sealed booster boxes with the funds, leaving this business sorely out of pocket and giving away booster boxes for around £30 of bulk. This is the reason Deriums stopped accepting bulk for boosters - you’re left with penny cards whilst people walk away and resell those boxes. Bad practice by both parties and unfortunately for regular folk like myself, we are the ones now...

Use to have much respect for this store and staff until today I have an exemption card due to having special needs when explained my situation I was told it was no excuse not to be wearing a mask. I have a condition where the heat can make me become ill very quickly and cause my white blood cell count to rise. She explained that she also had an illness that placed her at risk, But yet neither ladies operating was wearing a mask themselves why cautious of becoming ill. More upsetting challenged me why customers present and still pressured me to wear a mask and guilt trip me with saying I could make others ill and how she could refused to serve me if required more or less saying i'm actually doing you a favour to...