Chillim Kitchen — Restaurant in Reading

It is really sad that I’m having to write this review but unfortunately, being their customer from the last 7 years, I have every right to express how horrible my experience has been with chillim the last 2 times. I do not recommend this place anymore and will not go to chillim again.

Despite their staff and owners knowing me, no one greeted us. I even looked at the owner hoping I’d say a hi if he smiles or says hello, but nothing. He just asked the servers to come from inside and serve us. They never used to be like this and I was always greeted with a smile previously.

Next we decided to place an order and I requested for chilli oil with momos, for the first time in the last 7 years, the server came back and said they don’t have any. I said no worries, thank you.

I have introduced so many of my friends and family to this place and it’s just sad to see them behave this way.

Chillim recently started doing 10% off if we post a pic of them on our instagram and tag them. I shared a pic and tagged chillim on my story the last to last time I went and they gave me a discount. The second time I went with a friend and shared a story again, the lady said unfortunately the discount can only be availed on the “next visit”.

Today, when I visited them again and showed them the picture they said “no sorry, you have to post it as a permanent picture on instagram”.

Why are they lying so much? 10% off won’t make much of a difference to my bank account, but the ethics and loyalty is lost from their end. It’s as if they have offered the discount only to attract customers and then cheat them by coming up with different terms and conditions!

I told the lady we were told we will be given a discount next time and she declined.

Chillim I really hope these £10 that you have saved today help you in the future because you’ve lost a customer and her friends and family today.

Horrible customer service, If a customer of 7 years can be treated this way, god knows how new customers...

We recently had the pleasure of dining at Chillum Kitchen a charming Nepalese eatery. The moment I stepped inside, I was greeted by a warm and inviting atmosphere, complete with traditional decor and a soothing ambiance.

The menu offered a delightful array of authentic Nepalese dishes, each one more flavorful than the last. We started with the prawns tempura, a savory appetizer that perfectly set the tone for the meal. We then proceeded to have the combo meal that comprised of chicken fried rice and chicken momos with a side of sauce and chicken thukpa, the presentation was quite nice. The service was impeccable. Our server was knowledgeable, attentive, and made sure that every detail of our dining experience was perfect.

If you're looking for a truly memorable dining experience, I highly recommend visiting this restaurant. The food is exceptional, the service is top-notch, and the atmosphere is inviting. It's a must-try for anyone who appreciates authentic...

Unfortunately my expectations were set quite high for this place when I saw the reviews on Google.

The menu is condensed so you would expect everything to be available. However, when we asked for the tandoori chicken we were told it isn't available and will take a long time to prepare it if we are willing to wait. I had 2 hungry children with me so waiting wasn't an option.

The food that we did get in the end was tasty and cooked well. The condiment that came with some of the dishes wasn't to my liking.

The place is quite small you can possibly get 28 people. I didn't enjoy the atmosphere either. There was a big screen TV with Indian music videos playing non stop.

It's a shame as I hate writing...