The Parlour — Restaurant in Rushcliffe

I visited yesterday. The venue is located on the main street in West Bridgford, between the Irish pub and the other social venue. I will discuss service and atmosphere. These are well established, but for the same price one can experience better. Overall it was pleasant. The business doesn't serve food, as it's mainly a cocktail bar. Therefore, I won't rate the food.

The building where the business is situated features a captivating architecture - it is a well decorated house with a gracious garden. One can drink inside ot outside. Indoors, tapestry, furniture and space are well presented although the venue has only got one floor - toilets are downstairs. This can make the location quite overcrowded (especially in winter) on busy nights and there's a limited amount of space.

Service was delivered, although this can be improved. I ordered a spritz and had to ask staff multiple times to be served, considering at the time I ordered venue was not busy. I couldn't find a seat and asked staff, who didn't really help. Before arriving at the venue, I emailed the business to get a reservation and also reached out via other socials, but received no answer. This is certainly an aspect that I hope staff will develop.

Cocktail was pleasant and carefully prepared (see picture). However, one could get a similar product in other venues.

Overall, it was a pleasant visit. Space and atmosphere have got good reputation in West Bridgford. I...

Got an internet offer to try this place for breakfast last week and was most impressed with the food certainly but more still by the way we were treated by the staff.

Some places may have considered us less than ideal customers rolling in from the rain with a mobility scooter we were taking for repair afterwards and also unequipped with an internet voucher to redeem my offer. For the manager at the Parlour, however none of this was too much trouble as he calmly helped us with the scooter and brought us hot drinks before seeing any proof I had paid for the offer. Wonderful !

When settled, I ordered my favourite eggs Benedict while my partner had the "full monty" and we were both left satisfied until into the late afternoon. Do not normally go out for breakfast but would be happy to pay the full price for the same thing as a lunch, which you certainly can do.

The decor is a fairly sympathetic re-interpretation of a Victorian villa as modern restaurant . There is no Victorian style clutter but the interior makes plenty of nods to the building's past suggesting a sensitivity of taste not quite so clear in some more trendy alternatives. There is also a nice terrace overlooking the library and park, where one might enjoy better days than we experienced.

Finally our visit ended as it had begun with an exceptionally friendly attitude in getting us a taxi and helping us into it with warm wishes...

AWFUL.... Would have given minus stars if I could have! Advise all to avoid at all costs! Having already purchased 1x round of drinks we decided to have a second.... what a mistake this was! When we finally got served, we placed an order and the bar maid started pouring these.. mid way through, she deemed it acceptable to go and change the toilet roll without even telling us... she was gone for 15 minutes 🤯 Upon her return she continued to pour the remainder of the order. When asked what happened / why she had disappeared for such a length of time and she told us the reason, I advised that this was poor customer service. At which point, the manger of this poor excuse of a bar approached with an attitude "what did you say" - I then repeated that I felt the customer service was not good and his response to this, was "that's it. get out - your barred". After getting the rest of our party and explaining that we were leaving to them... the manger came from around the bar got very aggressive and confrontation to the point that their door staff were apologising on the bars behalf for the so called managers actions......

AVOID! AVOID! AVOID!

Owners need to seriously reconsider the managers that...