TGI Fridays - Glasgow Buchanan Street — Restaurant in Scotland

I have no clue how a plate of nachos can take 25 minutes to plant itself on our table, we asked the waiter why are the nachos taking so long when we ordered ribs and steak as well, he explained to us the maticulous details of what it needs to be for nachos to journey through in order for them to be delivered alongside ribs at the same time.... They're nachos, not a plate on Cail Bruich. what about nachos that need to take this long in order to take the same bus as the ribs otherwise they would be absolutely r u i n e d.

Deliver the "starters" first, "start" with them then proceed to sail along to the main course, what are we supposed to do in 25 minutes in a restaurant, talk about the efficacy of the Spanish Inquisition from an economical standpoint? We were so disappointed.

The place felt super cramped up and it's quite disappointing that the seating situation needed clearance from the highest authorities just to ask for permission to move to another table that's not using the wooden chairs that scream "eat and leave"

When we asked if it's okay to move to another table, the way the waiter said "NO" without explaining further made us feel like we were asking to move to Arthur's Round Table to further discuss the standings of equity in the 5th century felt forced. Brother, it's okay to be practiced in saying "sorry, it's because of A B or all the way to Z" it's absolutely beyond the realms of possible dimensions to be moved to an alternate table instead of saying "NO" as if we asked for the most impossible of tasks would have been a little bit above the 2 inches of decency. The visual spectacles of raising your voice to act "engaged" was not appreciated. Your body motions to seem "invested" was forced. We did not know if we should order from you or humor you.

The waiter we had was the (please note I've spent 40 years on this rock) most visceral and all-over-the-place waiter we have ever seen. When I'm at a restaurant, I want my waiter to be nice, take our orders, maybe make a comment or two and tend to our food, I really do not need an entire 3 minutes conversation about anything.

Again, I know this restaurant might be busy, but when you're on the busiest street in Glasgow, sometimes it's best to look for better tables-management than tables set so close together you can hear the customers 3-tables-down whisper about why Electricity should be a human rights issue. The ribs we ordered were lukewarm and the steak was not worth its price, mash potatoes were sprinkled with mustard seeds, please, in the future, PLEASE warn customers about this, mash potatoes is the most basic food item that is impossible to ruin, this was our biggest surprise to be honest.

You can do better. Even for an international franchise. It could even be an email instead of a 3-seconds-meeting of why the customer "might" be right for this time, just this time the customer may be trying to tell us something about s t a n d a r d s, minimum-expectation, and...

We took the kids for what we hoped was going to be a nice meal. We wanted to go somewhere a bit different than just the usual holiday cafes we have been going to. As we looked at the online information and saw a great offer of kids eat free with an adult meal so we chose TGIs We Sat at the table and the waiter came over fairly quickly and took our order. We weren't asked if we have visited before as we noticed other diners were being asked this. There was no drink menu on the table. No deals were ran through or anything like that. I ordered chicken fajitas and asked for any and all sauces to be put on the side. Food came after quite a while considering when we visited it was not busy. 4 pm today - food was also staggered mostly it was luke warm at best. One portion of chips was hot and this just highlighted how cold the rest of the food was. Sizzling fajitas were covered in sour cream and not sizzling in the slightest. Dried out tiny pot of cheese. When I said I had asked for no sauces on the fajitas they did take them back and fix it. But it took a while, the rest of my family were well Into their meals by this point. John our original waiter disappeared and never came back to see if we had everything. A while after the kids got their meals and me still minus mine I asked a member of staff of wr could have ketchup, I was told I should find some down near the service point near the stairs and to go and find it. A female waitress gave us a passing everything ok.. no I am waiting for my meal the kids would like ketchup and BBQ sauce as they were halfway through their meals and no one had asked us. The fajitas were the strangest I've ever had. Nice chargrilled chicken but on top of some soggy veg with no seasoning at all so essentially chicken with unflavoured soggy vegetables. When the bill came we noticed that the kids meals weren't free. After checking the small print we seen that this was of you have a loyalty scheme. I do feel that after having a long career in hospitality that it's not really down to the customers to know your menu and deals better than the server. For me it was always about advising the customer on the best deal for them. I don't know if that would have worked I e could we have signed up today and then been offered the free kids meals. We had intended on having a couple of drinks and deserts but after the entirely underwhelming service and food issues we didn't bother and didn't fancy causing any further issues with querying the bill. There was an apology over the delay but nothing by way of any offer of a juice or something like that. For the price of the food I would expect actual basics of food service to be a given. Very...

Visited TGI Fridays Buchanan Street on 14th February. afternoon time around 1.30PM.

once seated. it took a while for the waiter ( Ewan F ) to approach me and ask if I wanted to order a drink.

I ordered Fridays sesame chicken strips. with sesame seeds but without the chilli flakes. I was told by Ewan this was impossible as the sesame seeds and chilli flakes are already mixed together. this information took me by surprise as this is the only meal I order at Fridays. it’s never been a problem previously at other locations and wasn’t a problem at my visit to TGI Fridays Liverpool One on 18/02 which will be my next review.

as usual I asked for the fries to be replaced with onion rings. the menu states served with a choice of side. the menu doesn’t state additional charges may apply depending on choice of side.

Ewan did not mention the upgrade charge for the onion rings. bear in mind this meal has now increased to £20.60. and choice of side that’s not fries will set you back £2.90.

the meal was brought by a different member of staff. the meal came with fries and onion rings. I was confused and didn’t want to touch the onion rings without finding out if the fries had be replaced. because if Ewan had misunderstood me - the onion rings would cost £6.20.

I asked for a manager as I was unable to see Ewan. the manager appeared and explained I would be charged for upgrading the fries to onion rings. when placing the order Ewan did not mention the upgrade charge. the manager was unable to remove the charge. while the manager was discussing the T&CS with me the meal went cold and needed to be remade.

Ewan did not ask me once if everything was fine with the food or if I wanted another glass of tap water. the found the chicken strips to be slightly overcooked.

I used £5.00 off for February with TGI rewards which reduced the bill to £18.50. still expensive for the hassle and lack of customer service.

my visit to TGI Fridays Buchanan Street was like a Carry on film. I do not recommend TGI Fridays Buchanan Street and I will not return when next visiting Glasgow.

follow me on TripAdvisor for more reviews...