As we were waiting to go into the Woodcutter's, we were stood in line waiting to be seated; the couple in front of us were given a menu whilst they waited, and so were the couple behind us, but not us which we found a bit rude to begin with. Once seated we ordered on the app, I ordered the chicken flatbread and when it arrived I was actually a bit embarrassed to receive it. It was a flatbread with a small chicken skewer on top, with some strings of lettuce and tomato sparingly thrown on top. Whilst I had my food for half an hour, the other person I was with still hadn't received their order even though we placed our separate orders 5 minutes apart. Apparently, they didn't receive the ticket order, but he received his drink that was a part of the order. After one member of staff sorted the order, he received his lukewarm food that they said they'd refund him for. He didn't receive cash back, and according to them they didn't receive the order so will we get the refund? Probably not. Also asked for some water and never received it. When we were leaving, a member of staff was hovering over us, just waiting for us to leave so he could clear the table; not a smile or a "Thanks for coming" from him, just stood watching us and waiting making us a bit uncomfortable. Overall I hope this isn't how the service usually goes because it was pretty appalling.