San Clu, Hotel Bar & Brasserie — Restaurant in Thanet

Very helpful reservation team, had a few queries that were dealt with very easily.||The executive suite we had on the 2nd floor was really good, very clean, comfortable 4 poster bed, quiet with an amazing view across the sea from the enclosed balcony.||Great air conditioning, very useful on the hot weekend when we stayed.||The staff on the desk were friendly & helpful.||The one thing that really let the hotel down was the dining experience. The self-service breakfast was very poorly staffed, the food was ok but on both mornings some of the items were cold as the hotplates, on which the tins were laid, were virtually cold. Plates had to be requested when the initial pile had been used & they were brought out cold, so eating cool beans, sausage & bacon from a cold plate wasn't the best experience. The following morning most items were not hot, however we put them on our cold plates & then had to wait for new eggs to be brought from the kitchen. They were hot but by the time they arrived the rest had got colder!!||We did like the self-service drink machine with a good choice of hot drinks.||Small choice of breakfast cereals so for anyone wanting a continental breakfast there wasn't anything apart from a choice of 4 cereals, fruit juice & toast & jam.||Just to mention a super place for cake & coffee/hot choc, ices, cold drinks can be found at the end of Victoria Parade, go out of the front door of the hotel, turn left & walk for less than1/2 mile through the gates to the lovely park to find ALISON'S SEA VIEW CAFE. A great selection of home made cakes! (Not open for a couple of months in...

Our stay was on a Saturday. The hotel was busy and checking in was quick and front of house staff were efficient and knowledgeable. Our room was family room 304. The room was huge the decor was very on point and the bathroom was very modern and catered for our need. The beds were comfortable, pillows were very good. The room also had a TV and a small fridge, desk, wardrobe, sofa bed and tea and coffee maker.|We had a wonderful sea view from the rooms large windows. |The hotel has a brasserie restaurant which has an extensive menu, We chose to have starters and mains a variety of Indian dishes, all dishes were well presented, large portions size and very tasty. |The hotel has a bar area which has wines, beer, spirits and cocktails. You can also chose to dine in the bar area with the same menu as the brasserie. |We enjoyed a walk around the large harbour which is surrounded by several lively bars. The hotel is situated on the sea front and a sandy beach is available at low tide.|After a good night sleep the hotel offers breakfast, and it did not disappoint, a great selection to choose from, we went for the full Monty and everyone enjoyed there breakfast. The sausages and bacon were delicious.|The hotel is ideally situated if you are visiting the Granville Theatre which is just a short walkaway.|Overall this is a lovely hotel and not part of a big chain. The hotel has a charming ambiance. The staff were very friendly and helpful. We had very enjoyable stay and would highly recommend the...

Horrible experience my treat as my own time and the idea of a lovely balcony not scaffolding with no warning when booked direct via phone to the hotel making booking on the balcony suite to have no heating on the coldest night of the year and my health was made aware of. A break on my own to gather my faults after a tedious 15 months with my marriage separation, having m.s and degenerative disc disease this was for my children aswell as me. I was given a small oil heater and an old very tiny blow heater for the large room. I booked in for late checkout but was awake by drilling directly above me by just after nine. I had woken stiff and sore from the cold and certainly no time gather thoughts I was offered a room the following night. This was found to be without heating too. The staff only had one heater needed for downstairs. The toilet roll had blood around edges but the bed had a huge blood stain, there was white powder residue of lines and white powder and rocks found in various places. This was a twin room where my daughter was going to stay. To add to this the was many of us without hot water! No reimbursement, £130 on the room plus money on food and drink to make me ill. Disgusting. My complaint was shown to two members of staff with no management available I persued this by phone and TRIPADVISOR where the response is now being taken up with civil action for defamation and slander. The response can be found on their...