Honestly the worst customer service I've ever experienced. So sad as I've heard such good things about Hoogah but the waiting staff totally let them down, and on top of this my pizza was burnt! We were offered 1 drink in over 2 hours, first drink took 45 minutes to arrive and half the tables drinks arrived after our food. Upon asking what flavour gins they had, we were told the waitress would find out but never returned, this was already half an hour after they had cleared away our empty glasses and when asked can we order another drink she said for the 6th time 'will be right back', as stated previously, 30 minutes passed and then still no drinks order, when she finally returned we decided to ask for the bill rather than a drink. When we had the bill, we were mortified to find the customers on our table before us still had their drinks on there! Another 20 minutes for the waitress to take the drinks off the bill and then said 'be right back with the card machine', after waiting 20 minutes more we decided to pay at the bar (which broke covid rules but we had no choice). Unfortunately I will not be returning.