Zi's Cafe — Restaurant in Wales

!!!!!! DO NOT ORDER FROM HERE !!!!!!

Received order and discovered raw chicken in the curry. Also a liver in with the duck (idk if this is normal tbh). I called them up and they wouldn’t take my word for it and disregarded what I had to say. I was told the chicken was cooked twice and it would not have been undercooked. I insisted on sending an image of the undercooked chicken as well as the duck liver. Once the restaurant received the images I was informed that the duck liver was fine to just leave and not abnormal but the chicken was not cooked enough. I was offered a £6.00 refund/ the dish to be re-cooked. Obviously I was not happy with either of these options as there is a large chance I will end up falling ill. I asked for a full refund which they agreed to on the terms that the order was returned with each item containing more than half of its contents. This restaurant cared more about the return of their undercooked food than the well-being of their customers. Upon collection of the order a delivery man looked through each item to ensure each was more than half full (even the sauces).

This situation was handled extremely unprofessionally and I am disgusted at the inability to properly cook chicken. Don’t let the other reviews fool you, this place is a joke.

I may be forced to report this case to the environmental...

We are looong tome fans of Zi's Cafe! It's been out go to got both eating and and taking away for years!

The owner is the most friendly guy around and has even offered to cook bespoke food for us (once offering to cook the chicken we had just brought in Lidl up the road lol!!).

The food is amazing - tasty and in good portions. We strongly recommend the double cooked pork, duck in sweet and sour plumb sauce, squid and chili and garlic, deep fried aubergines in chili and garlic, as well as their curries and chow mein dishes. They are all excellent.

Food is always delivered piping and never disappoints.

They used to do whole and half ducks one day a week and these were absolutely amazing, if they still do we, strongly recommend you give them a go!

The restaurant is surprisingly big and even when busy it's easy to have a conversation.

Tried a lot of the take aways in Cardiff over the years but none have come close...

Ordered food from this restaurant. At first they were helpful with explaining if certain dishes had fish sauce on or not. When we collected the food and got home and began to eat we noticed what looked like a BIG clump of ‘hair’ in the food. It put us off our food immediately. I rang zis cafe and they explained they wanted to see the hair so they could find out if it was Asian or Western hair. I sent them a photo. They came to our house and was still convinced it was not hair but string. I explained either way it should not be in my food. After a lot of debate they said I could have half of my money back as we ‘consumed’ half of the food! I tried to explain that the half that was no longer in the cartons was now in fact in the bin and I was not prepared to go through my bin to collect rice and pieces of chicken, so they could take it back to the store. Terrible customer service!...