Costa Coffee West Kirby — Restaurant in Wirral

10th march 24, Ordered 2 coffees and 2 frappé for the kids, got the coffee and was told by the girl serving she will shout us when the frappé s are ready. 8 mins later the kids say where our drink. As we look up the girl is giving people at the counter (who came in after us 2 frappés). So we go up to the counter and ask about our drinks to which she says oh I made them all together... But our drinks have not been made and the other customers walk out with 2 drinks that we have been waiting for. Said to the girl that our drinks should have been made first, to which she said well I made them together.... Which she didn't because ours aren't ready. Another 5 minutes and finally our drinks are ready. This girl who was serving at about 2.45 pm has no customer service skills or manners at all. She did not apologise in any way for her poor judgment. Poor service provided by...

Was very disappointed with this place. Staff didn’t seem to pay attention to what I ordered at all. I asked for a iced mocha with skimmed milk and first of all the guy put my drink through as an iced latte and then once he started to make my drink he put in the wrong milk and I had to get him to remake my drink, I then felt very uncomfortable as the other staff member kept asking lots of questions about why I can drink one type of milk but not the other. The drink it’s self was quite horrible, it had ice in but tasted really warm, I would of ordered a regular mocha if I knew it would turn out like that, and the food is...

I really want to love this Costa as I really like the brand to be honest I’d rarely leave a scathing review on any business but honestly this Costa is awful. Considering how expensive the franchise is and the rent on the huge store. It cost me £11 for the most disgusting and 2/3 coffee I’ve ever had that I asked to me made not too hot but was heated to what feels like 100000 degrees and burnt all my mouth off. The cappuccino was equally as disgusting and the toastie was squashed so all the filling came out inside the packet. Honestly, the...