It would have been nice if the food was served on time (within 15 mins) and not having to wait more than 45 mins before giving up and asking someone what the delay is, who told me they will "sort something out" before promptly disappearing never to return to me but to continue clearing tables. My child got his starter and things looked promising but it would have been nice to have been advised that we would then have to wait 40 mins between his starter and main and had something to occupy him whilst waiting for his food. Drinks served with food, and an apology for the wait and an explanation as to the reason for the long delay would also have been appreciated. As would being made to feel like a valued customer rather than an annoyance, and having food that's presented properly on the plate rather than thrown on. We waited 56 minutes from ordering to the arrival of our food. The chicken was dried out, as was the pizza (clearly microwaved for too long. Chips were like cardboard. Mushy peas were dry and the deluxe hot chocolate was basically coloured water (see photos). Tables should have been cleared of dirty plates and cups within a reasonable time but alas weren't. Basically the service in this facility is practically non-existent. We basically lost 90 minutes of our lives that we will never get back.