Crown & Trumpet Inn — Restaurant in Wychavon

The 400 year-old Crown and Trumpet came up in the CAMRA Guide and your reviews as a good place to stay for two nights whilst visiting relatives.|We booked the King Suite with its bigger bed. A cosy en suite room with good storage space, a small bathroom, and good for hearing the empty beer barrels being rolled across the gravel early morning prior to collection!|We turned into Church Street and found the pub, so pulled over to let a white pickup truck pass. Instead it stopped alongside we and the driver was madly waving "shove off" signs at me. Turned out he was a regular who wanted to park in the staff car slot that I was blocking. My wife got out to ask him what his problem was, and was told to use the public car park around the corner. So I left her without her crutch, coat or handbag as I moved off to let him park where he shouldn't. I returned 10 minutes later to a cold and bemused wife who had no idea what else to do but wait. Misery guts saw her dilemma as he sat outside with his mates but patently couldn't care a toss. Not a good start.|However, the young staff inside were as nice as could be, and made up for it.|Good local beer and packed with tables for diners, which we joined on night one. Food was good pub grub, not cordon bleu but did the job. Pub is dog friendly which suited us, though we don't have one. If you want to stand at the bar for just a drink, forget it. There is no spare room, so the benched seats outside are where drinks-only clients must go. To just drink inside, first book a table, or come in your thermals with an umbrella for a refreshing open air beer.|Being old, odd creaks and groans emanated from the underfloor hot water pipes in our room, but adjusting the rad to be warm but not off or full blast requires practice and delicacy. The curse of the thick duvet was waiting for us - Scott of the Antarctic would have loved it, but we hate the dratted things. We took the filling out on night two and slept under the cover plus a thin blanket, so were comfy but not bathed in perspiration.|You order your breakfast the night before A menu was in our room on night one, but not on night two, so make sure you get one, fill it in, and hand it over the bar. Everything you would need is available, but not cereals or fish. |We ate out on night two, and returning at 9pm , as a few late drinkers were finishing off, we asked for a nightcap each. The man whom we had taken to be the owner/manager on night one said that the pub was closing, and we could only drink them in our room. What? Not much pleased at this, as we were residents, we duly indulged him, and retired upstairs like naughty children. We met the lady owner the next morning, to discover the man was only an employee, and was simply keen to shut early and go home. Oh, the locals were still drinking when we crept away upstairs.....The pub owner confirmed that the pub actually shuts at 11 pm, so if you get that stunt pulled on you, stand your ground and tell him why. The owner was not pleased, and neither were we.|It was a proper old pub, very popular with early diners, but like most of Broadway, home and in bed by 9pm. Many seemed to be walkers from all round the world - fellow guests were all in that category, so early to bed after a strenuous day was needed. However, for us , God , with the help of Gottlieb Daimler, had invented cars, a joy to which we are firmly wedded, so hence we wanted nightcaps in the welcoming bar, not in the bedroom.|Overall, a good experience, barring misery guts and a lazy barman. Remember, this is very much a locals pub, so regulars know the score, and in odd instances, do what suits them better than you. But don't let that put you off - this is a proper old pub, 99% of the regulars are good...

I was really looking forward to eating here after our day out at the GWR but we were made to feel really uncomfortable as soon as we walked in.

We were greeted (in a fashion) by a miserable looking young lady who looked as though wshe didn't want to be there, we had our 3 small dogs in a pushchair and were told we could not keep them in due to space issues. We left our pushchair with staff and found our seat in the empty pub.

The first thing that was so apparent was just how run down and dirty and grubby everywhere was, the carpet which looked as though it was fitted in the 1980s was I am sad to say absolutely filthy so much so I didn't want my dogs to sit on the floor.

Looking around the upholstery on the seats were grubby, dirty and stained and the table was sticky. Usually I would clean the table with my wipes and spray cleaner but I couldn't as it was all in the pushchair.

The atmosphere was dreadful and we felt we were in the way but we ordered and hoped for the best.

We asked for sausages for our dogs and they were kind enough to fulfil this request but upon their arrival the surly staff member told us bluntly to not get any on the floor! SERIOUSLY??? If we had it would probably have improved it, I said to the lady the place is filthy whilst trying my best to remain calm as I felt insulted as we are considerate dog owners and always ensure we are tidy she replied she was not a cleaner and the cleaners were responsible for that task.

I was really upset and feeling really uncomfortable.

Our food arrived and to be fair it was lovely really well presented and tasty the salad was lovely and fresh with the added bonus of slices of boiled egg, but I just felt so uncomfortable and as if we were in their way.

Just to be clear all the time we were there we were the only ones in the pub and I could not understand why we could not have kept our pushchair...

We hurried our meal and rushed our drinks just to get out of there it was just so uncomfortable.

The hospitality trade has been begging the government to let them stay open and serve customers during the pandemic and yet when they have customers they treat them with abysmal hospitality it just doesn't make sense.

Britain needs to wake up and stop treating paying customers so appallingly this is 2021 not 1951.

If the owners read this I would strongly recommend staff are put on customer care courses, and give the dire establishment the deep clean and makeover it...

We were refused entry as we had our baby grandson with us.

We arrived Thursday lunchtime and thought we would have a drink and maybe lunch. We walked into the bar and was greeted by a very pleasant member of staff, we asked if she had a table for 6 and she told us she didn't have a table but said there was an area just inside the door which would be suitable and that was fine with us.

We then told her we had a pram with our 10 week old grandson and at that point it all turned sour. The lady was very apologetic but told us her boss wouldn't allow us in with the baby, she was very nice about it but explained if he knew he wouldn't be best pleased with her. We thanked her for her honesty, she was obviously embarrassed having to explain his rules she had to work too.

To her boss, whoever you are, you need you need to work on your hospitality my friend. You need to educate yourself about how leisure time is changing in the UK and embrace family life and values.

We were prepared to spend money in your establishment and if our grandson did wake up and cry we would have done the right thing and taken him out of the building so not to annoy your other guests. He was asleep at the time we tried to enter and could well have stayed asleep during the whole time we would have been in your pub.

I see you have been recommended for your beer, I would definitely bet against you getting anywhere near a recommendation for a customer service award.

Avoid this pub if you have babies or young children as you will not be welcome.

My Reply to the Landlord…...

Thank you for taking the time to reply.

In the five days we were in the Cotswolds yours was the one and only Pub / Coffee shop / Restaurant that refused us entry. I do sympathise for the elderly gentlemen you refer to as I remember to clearly what its like to have elderly and frail family however we knew nothing of this incident and certainly wouldn’t get abusive so why compare this with our time at your door is beyond me.

What we have learn’t however is our grandson and other children who are still in a pram are not welcome in your...