Marco's Pizza — Restaurant in Abilene

Pizza is good as always. The service was scary bad. My pizza was ready but I was waiting even though there wasn’t a line. A worker was on a personal call at the desk. A lot of people In the back making pizza and talking crap and using profanity in front of customers. No one seemed I nterested in helping me get the pizza. The manager was verbally abusing a staff member in front of customers and workers. There were all kinds of people waiting and lots of orders sitting there. I wonder if those other guys orders were done with no one giving them their food. Pizza was great. Customer service was pretty terrible. Like “you got to see it to believe it” bad. If they just fixed the customer engagement to wear it felt less hostile plus a more uplifting atmosphere it would be 10/10. I really hope they can get there as I love Marcos and the food is always good! No one can knock their food! Just a lot of weird...

Don't expect your order to be ready on time, it'll be at least 30 minutes late. Also when I complained online about the employee walking off and not helping me when I showed up the second time to pick up my pizza the owner said he reviewed the video and indicated I was lying . Did your video show you that your employee looked stoned out of his gourd and just walked off without acknowledging a customer walking in the door? Better watch it again or change your camera angle. To top it off they got my order wrong. Great way to run a business with the complete lack of customer service. If you want your order on time go to...

Placed an online order and was only quoted a 20-30 minute wait (pickup around 6:20). I ordered a large two topping pizza, cheesy sticks, and their cinnamon squares. I was ALREADY running 20 minutes behind (6:40 ish) to picking up the order and then was told it would be another 30-40 minutes till they’d be able to get it. Food has always been great in the past, I was very excited for my order. Very disappointing. Nothing to be done except cancel, get a refund and go to Dominos (they got my order of two pizzas, cheesy sticks, and cinnamon twists done in...