Tropical Smoothie Cafe — Restaurant in Abilene

WARNING: PLEASE CHECK YOUR RECIEPT BEFORE LEAVING THE DRIVE THRU. My family and I visited Tropical Smoothie last night on 2/09/2023. I thought it was really strange for the drive thru clerk to not let us complete the transaction after the pin was entered like we tend to do when visiting and placing our order. This time the clerk completed the transaction after they gave us back our card. They decided to slip in a tip onto our receipt thinking we wouldn't review those details later on. We never approved for that to be added when we paid for our order.

I did bring this to the attention to the manager on duty over the phone before returning there to get a refund. I appreciate them willing to work with us, but their silence over the phone once I told them about it was incredibly concerning.

I really love going here, and this has never happened before. We normally don't grab smoothies later in the night either. I didn't think time played a role in a place I thought to always be legit and cool with customers.

I'm rating this at half because the smoothies they make there are still awesome, and any other workers there continue to do a great job. Just please, don't try stealing money from other people I beg of you. That's 100%...

I had the Pomegranate and mixed Fruit smoothie 🍓🍊🍋 OMGOSH!!!!!! it was so good! It was big too!! 🥤I was not expecting a drink that big! With the cost of $5 and some change I was pleased 😀 that it was big and this place really thinks about their customers! They made it fast and I will be back!!!!! Thank 😊you 👍👊

I have never been to Tropical Smoothie Cafe!!! When I got up to the order "Kiosk/board" thing to order I saw that the Smoothies only come in one size and it was $4.99 or $5. Looking at all the Smoothies they were all close to that price.

That is the reason for the 4 🌟 stars. Otherwise it would have been 5 🌟 stars.

They really are top quality and have the best Smoothies there are!!!! 🏆1️⃣🥇 🍋🍌🍍🥭🍎🍐🍑🍒🍓🫐🥝🫒🥥🍇🍈🍉🍊 🥕🥑🥒🥬🥕🍄🥦🍆 🧊❄

It would be great if the drinks were offered in two sizes. I understand just one size keeps things simple for the Employees! Plus prices simple. I just would NOT purchase my 5, 7, and 8 year old grandchildren a Smoothie that cost $5 and then only drink half or less!! 🤷‍♀️🤦🏻‍♀️ We all know kids!!! 🧒👭👧👬 Not a single one of them would want the same thing and be able to split...

Ordered a smoothie, and it came with peanut butter even though I didn't ask for it. Other smoothie was watered down. I Ordered a vegetarian burrito and it came with CHICKEN!! WTH. Called to inform management and was hung up on, so i called corporate. This place isn't just bad its dangerous!!!!

Reply to owners comments: I don't need it made right, corp already made it right, as i told your staff all i wanted was my money back and no attitude. I have shopped at this location quite a lot and was satisfied with my orders. I would still be a customer if your GM (auburn or something with an A sry, our conversation was tense but I was not rude only direct as i felt like I was getting a song and dance) had she acted like she cared about me as a customer or her job for that matter I would still be. Have you considered customer service training for your GMs? (rhetorical). Anyway this was a very regrettable situation and I will never patronize any tropical smoothie again. I would worry about a lawsuit if I were you, not from me but the next person this location...