Taco Bueno — Restaurant in Abilene

After she got my order wrong, and keep in mind the reason is because she gave me somebody else’s order and didn’t care about someone else’s order and gave me the wrong order because it was somebody else’s, the girl at the cashier that day told me she would not give me my order correct and my receipt and the food correct on my receipt, “ told me you are not getting your food, sir” , Then afterwards the manager apologized and made the food in about 30 seconds, which means it was not made fresh from the back it was made from excrements And act like that, compensates me and gives them an excuse when nobody gets excuses when they don’t take responsibility for themselves and have rats in their store literally, everybody knows it around town. People have taken pictures of it. They have gotten caught With rats at their location and still have not shut down and time and time again all they do is apologize to people and let their employees talk trash to people and be super rude and unprofessional and get away with it Over and over and over again. I have never been to a taco Bueno or another taco place that is that unprofessional that doesn’t get fired and gets new management at that location. That is super unprofessional and they need new management and employees, I honestly do not understand how they even have 3.5 stars. I had spent over $40, The amount I could’ve spent at a steakhouse and still tipped somebody, that is ridiculous. They need to get somebody in from Corporate and handle this. Keep in mind in the after the fact, and the aftermath this was all over takeout, So it should’ve been easier for them there was no basic math for them to do...

Ever since they changed the meat recipe everything is filled with disgusting cheesy brown chunky paste. They changed the menu and ruined everything, removing some of my favorite items like the burrito bowl and cinnamon chips. Also, they quit selling Pepsi products and switched to coke. It was one of the only restaurants that sold Pepsi and now that’s one more reason I would come here that no longer exists. Not to mention the drive thru is horribly slow and overcrowded any time or day of the week. Came through on a Saturday night for a quick meal on the way home and it took over 45 minutes from the time I got into line to the time I left the drive thru with my food and they couldn’t even get my order right forgot one of my tacos. I could’ve gone to a nice sit down restaurant in the time it took and probably for the same price, they jacked up the prices way too much. The inside of the resistant is filthy with sticky stained soda covered floors and it’s always freezing cold and the walls are stained. The bathrooms are dumps unfit for human survival and the drink machines and condiment bar are barely functional. They’re just as slow when you dine in. Sadly this is one of the best taco bueno locations in Abilene compared to the other ones. If you want fast Mexican go to taco casa. Ever since they opened up on buffalo gap I rarely go here. Taco bueno step...

The absolute worst experience ever at a Taco Bueno. I ordered 3 burritos and waited over 30 minutes for them. Multiple other customers asked for refunds because they were tired of waiting. I watched the lady begin making my burritos, walk away leaving them on the prep deck, only to come back 10 minutes later to finish them. When she called me to the counter I asked her why she did not put cheese on them ( I watched her make them) to which she responded with oops. She proceeded to add the cheese and I was out 30+ minutes later…..my food was cold. I watched a customer return his Mucho box because they gave him all 12 bean burritos and he asked for 6 and 6. They pulled the 6 bean and cheese out and put them in another customer box…this customer RETURNED TO THE STORE WITH THIS FOOD. How do they know that food is safe to pass onto another customer. I took their survey hoping I could say this to the company however, they give you no room to comment. I have a feeling they know something is up, you can not review this location on Yelp…..ODD. This location needs to...