Smokehouse Abilene — Restaurant in Abilene

I don’t usually complain nor leave bad reviews but this one is a needed one —When Smokehouse Abilene first opened, both the food and service were impressive. But unfortunately, the quality has steadily declined. We attended their Christmas event last December breakfast with Santa, and the service was chaotic and inattentive. I tried to be understanding since it was a special event, but even the food was subpar as well.

Still hoping for a better experience, we gave it another try yesterday for their Mother’s Day brunch. Big mistake. We were seated but completely ignored—no one explained the process nor we were asked what drinks we want, nothing. I had to get up and ask someone, and the waitress simply said, “It’s been a long day and had to use the bathroom” with little accountability. I understand the industry is demanding, especially on holidays/events like this, but that kind of service is unacceptable— i just went on with the waitress joking around just not to ruin everyones mood.

The food was also disappointing—bland and underwhelming. Sadly, this was the last straw. I really wanted to support a local business, but this place has gone downhill. I won’t...

Positives: The dining area was lovely and the regional decor was well done. We were a party of seven and were seated immediately. Negatives: We enjoy fine food and are blessed to be able to afford an occasional splurge, but their prices are simply outrageous - $30 for a hamburger?!? We waited for more than an hour for our burger to arrive, and it was lukewarm at best. The other members of our party also said their food ranged from warm to cold. My wife and I asked to not have the Alabama white sauce on our burger, but it arrived sauced. Our server never checked to see if any of us were satisfied with our orders, and we had to call to him to notify that ours wasn't prepared to our specifications. To be fair, they offered to remake our order, but at this point the other members of our party were nearly finished with their meals and confidence in the kitchen was low, so we declined and left hungry. Service was competely absent, despite the fact there were an equal number of open and occupied tables. No updates on our order during our hour-long wait, and our server only refilled our drinks when we flagged him down. We...

My husband and I went on a Sunday for dinner. We started with the brussel sprouts and the jalapeno cornbread. I liked the flavor of the brussel sprouts, but they were too tough. It says they're fried, so I was expecting more of a crispiness, but they were not at all crispy. Great flavor, though. My husband LOVED the cornbread. I liked it. I love sweet cornbread, and this was not sweet. I explained it to my husband as: If Texas had a flavor, it would be this cornbread. For the main course, I ordered the brisket, and my husband ordered a filet. He LOVED his filet. He even talked about it hours later when we were sitting on the couch watching tv. I thought my brisket was ok. I've had standout brisket here in Abilene, and this doesn't make even my top 5. The flavor is good, but the texture is terrible. It was chewy and rough. The potatoes were good, but the gravy was bland. The broccolini was bland and didn't really go with the brisket, in my opinion.

For the price, we expected the best. It is very expensive for what it is.

Our server, Delaney, was awesome. She definitely deserves...