McDonald's — Restaurant in Agoura Hills

McDonals 29161 Canwood St., Agoura Hills.

This is my second review for this fast food restaurant. Unfortunately I'm going to have to lower my star rating a couple of points.

When we stop by on Christmas Eve for a lite lunch with coffee before going on to celebrate the season. The service is still OK and the food is still fairly good.

My complaints is a health issue with this McDonald's. I was standing at the counter after ordering and looking through into the center of the restaurant, I saw one employee putting together our hamburgers with his bare hands.just picking up the cook hamburger patties and sticking it on the buns. Not using a utensil or plastic gloves or anything to keep the food sanitary. This is very unsanitary.

My second complaint is while we were sitting at our table a good man came over to clean up after a large crowd of people with several children as I was watching him. I noticed there were several of those little individual containers of catch-up scattered among all the messy food. Instead of dumping all the trash in a wastebasket he was picking up the unopened packages of catchup wiping them off then separating them to put back on the counter for unsuspecting people to pick up. I don't believe this man bussing the tables is doing this on his own volition because he would have no reason to unless he was instructed to do so by the owners to save a few cents at the expense of patrons health.

No telling what kind of a disease or affection you could get from a restaurant that is not health-conscious. This is definitely a management policy allowing this type of behavior...

This McDonald’s is located on Kanan Road in Agoura Hills, California right off the freeway, clearly visible as you drive by. It’s situated next to the Shell gas station, just like it has been for as long as I can remember. The food here is exactly what you’d expect from a typical Southern California McDonald’s. I usually go for the Egg McMuffin with a hash brown, and occasionally a coffee. My wife prefers the hotcakes with a hash brown, which she shares with our boys. I rarely have complaints about the food because McDonald’s generally maintains solid quality control. If you need any adjustments to your order, they’re usually able to accommodate small changes without issue. Service here is consistent with most McDonald’s locations. You can dine in the restaurant has plenty of seating or choose the drive-through. They also offer curbside pickup with designated parking spots labeled 1 through 5. Just enter the spot number in the app, and they’ll bring your order out to your car. The ambiance is what you’d expect: clean, functional, and updated every few years to keep things looking fresh as seen in the photos I’ve included with this review. I visit McDonald’s often, like many people do, but this location holds a special place in my heart. It’s where I used to go with my parents when I was a kid growing up in Agoura Hills. I’ll always come back, whether it’s for a quick breakfast, a coffee, or just some of those perfectly crispy...

I have been a loyal customer of McDonald’s for many years. I recently moved to the Agoura Hills neighborhood and today I visited the McDonald’s location near my new home for the first time. Unfortunately, I had a very disappointing experience with several issues that I feel compelled to report.

First, the female staff member was extremely rude and unprofessional. I had placed my order through the official McDonald’s app, but she did not bring the food to my table as expected. When I received my meal, it was cold and tasted bad. I asked for a cup of regular water, and she handed it to me with visible annoyance.

Second, the chicken I had ordered was cold and had an unpleasant taste. I then ordered a cheeseburger instead, which was left on the counter for about ten minutes. I was waiting at my table, assuming someone would bring it over — but they didn’t. By the time I found out and got it myself, the cheeseburger was also cold.

Third, there were many small flies buzzing around, making it very uncomfortable to eat.

I will not be returning to this location again. I felt disrespected, and I am genuinely disappointed by the incompetence of the staff. McDonald’s is a reputable and well-known company, and most of its branches are excellent — but sadly, this location does not meet those...