Krystal — Restaurant in Aiken County

I live in Columbia, SC but occasionally come to Aiken for business. This location is the closest to Columbia. I really like Krystals because of the quality (ordinarily). And Krystal's gave me my first job. I ordered the #7 which has 2 Cheese Krystals and 2 Krystal chicks. I requested to add bacon, make one chik spicy, tea for the drink, and a side of pup chilli.

The first thing that made me unhappy was the fact that I was charged for a whole small bowl of chili rather than a side order of the pup chilli I requested. The cashier/associate was not friendly. She gave me cold food and no straw for my drink. The bread on my burgers was crusty and hard around the edges. Additionally, the burgers had no bacon as I requested.

The only thing I truly enjoyed was the pup chilli! It was the only food item that was actually hot and tasty. I literally used it to warm the cold fries and the one chik that I forced myself to eat. I thought about taking it back or asking for a refund but I just didn't have the energy to argue or wait. There was only 1 or 2 vehicles at the place. Meaning, there was hardly any customers! So, why is this Krystal's customer service and product soooo terrible?

The associates should've had plenty of time to make fresh hot food. One of the burgers I attempted to eat smelled like some type of hair product and tasted weird so I really couldn't eat it. I spent $11.59 for...

Needs improvement. Dining room completely closed during my weekend lunch-hour order. You cannot even enter the building to order carry-out, much less sit down within and dine. Drive-thru only, and having that as the only option has grown tiresome. This is how it's been here for 2+ years! If nearby competition restaurants have their dining rooms open, why can't this place? COVID cannot be used as the excuse forever. The cheese Krystal sliders that I ordered were quite good, but the large fries I ordered were only filled halfway i.e. medium portions in large package. I asked for the fries to get topped off, and they obliged. Also, no napkins at all included in the takeout bag, which made for some...

Wish I could give zero stars! Ordered junkyard fries and container was only half filled and the manager Janet said it was the right portion. I don't think so! She got an attitude when I asked for a refund and snatched my receipt and threw the food and bag AT the trashcan with her nasty attitude and the bag fell on the floor. There were customers at the front counter and I find this very unprofessional, uncalled for, and WAY OUT OF LINE! She gave me my money and didn't utter an apology or anything!! Not what I expect from Krystals and y'all need to give customers what they pay for or decrease prices or the packaging if you intend to short people the food after increases...