I’ve been to Luigi’s to dine in twice total. The first time was a wonderful experience overall regarding their food, atmosphere, and service. Tonight was my second time to Luigi’s in months and again the food was amazing as was our waitress Kati who had great customer service. Kati was a great server all around so it’s a shame that when leaving the establishment the 2nd visit that one of the hostess’ working was very condescending and rude when I simply was trying to understand how the girl at register had counted the change back to get that amount. I was very nice and said “oh, I was doing it another way in my head and that’s my bad” and the hostess that was called over by the original girl at the cash register was snarky and asked me “why was I called over if you know how the change was dealt” even though I obviously didn’t or I wouldn’t have asked the hostess at the register to explain that to me. The girl that was called over then proceeds to cut me off when I ask why she’s being rude and says “anything else for you guys? Okay have a nice day” very curt and rude with that comment and I then said “I still would like to tip my cashier and wasn’t told how I can do so” she continued to talk very condescendingly so I then asked for her manager. I’m not one to ever enjoy causing a scene and asking for a manager but this girl was that rude. As I stand by the exit/entrance of Luigi’s with my friend and his daughter we awkwardly have people cramming to get around us to exit and enter as well as pay at the register where this had occurred. The manager took well over 5 minutes to present herself and once she did she had a look of complete puzzlement on her face so I said “sorry to even have to ask for you to come up here” as I proceeded to explain that the one hostess was so rude and that I didn’t understand why someone would act so catty and nasty to someone over explaining change. The manager then asked me “was everything alright with the change and did the payment work out then?” and I said that was never an issue.. the issue was solely your hostess’ rude service bc the other girl at register was totally nice and great as was my server Kati. The manager never once apologized for anything and even acted like I was making a big fuss over nothing bc she kept giving me the facial expression that she thought I was completely lying. It’s very disheartening to love an establishment and one negative moment that makes you feel low because of how one worker has to be demeaning and then have their manager also have bad customer service by treating you like you are the issue when I was as nice as a person can be when having a person speak to me so rudely. It was a very high school drama/mean girls atmosphere with that whole scenario as if the manager spent time letting her worker complain about me before she even came up to speak with me and then when she does she already had a preconceived notion and wasn’t ever going to hear me out to begin with.

The world has enough things people have to deal with like bills, their own jobs, family issues, etc. so food is one way all people can spend a moment to smile and enjoy the little things amidst the chaos. So for people working to be rude for no reason and make a person’s day crappier rather than good when simply leaving a restaurant .. it’s disheartening and I won’t be back with how I was treated especially after the manager’s response to the entire ordeal. It’s a shame people that have a great work ethic like Kati have to have their good service overshadowed all bc one worker has to be that rude to you on your way out.

Fyi this hostess had brown hair in a low ponytail probably in her 20’s and the manager was a young blonde woman probably around my age in her 30’s. I hope they work on their customer service for anyone else’s sake because I had a great time and the last 5 min ruined the entire experience. Thank you, Kati!