WORST RESTAURANT EXPERIENCE EVER!!! (Insult and Injury) Do yourself a favor and read the 1 and 2 star reviews so that you know what you are getting into. The overall rating is what drew us to this place, but I wish I had read through some of the comments.

This place is a prime example of why I don't like to tip before being served or receiving my food. We paid an extra $10+ between the "dine-in surcharge" and the tip and the experience was down right awful. I went to this place with my wife and kids as we traveled through Akron on our way home from Cleveland. The older guy who took our order was very nice and suggested that we get an appetizer that he could have out to us "in about 7 minutes" to hold us over while we waited for our pizza. We were then asked if we would be dinning in and were charged a $3 "surcharge" for eating inside. 35 minutes later, we had not received the appetizer and when we asked about it some younger guys were now the only ones working in the restaurant and they told us that the appetizer would not be out until our pizza was ready. That was nothing close to what we were initially told when we were convinced to order it, and I had never been to a place that brought your appetizer with your food. We also asked why we had not received our drinks and he said that he would bring them out. We asked to cancel the appetizer and the guy just walked away form us without saying anything.

10 minutes later, we still did not have our drinks and received no response to our request to cancel the appetizer. When we asked again he replied, "the other guy working knows how to work the payment system better than I do so he will do it." A few minutes later he walks back out with these canned sodas that we had been charged $2 each for. No way we would have purchased drinks had we known that they were small canned sodas. We asked again about being credited back the $10 we paid for the appetizer that we canceled and he responded, "oh he cancelled it." We spoke to the other employee who claimed to cancel it and he nonchalantly said, "it will be back on your card in a few days." We finally received our food (14" bbq chicken pizza, 10" cheese pizza) and the food was mediocre.

As if things weren't bad enough, while we were eating, the old chair that my daughter was sitting in literally collapsed from under her sending her crashing to the floor in pain and embarrassment. We went and told the worker what had happened and he literally just looked at my wife and said, "ok." This was absolutely the worst restaurant experience we had ever had. This was on Saturday (9/2/23) and, as of today (Wednesday 9/6/23), we still have not received the refund for the cancelled appetizer that we were supposed to have been credited back for.