Yifang Taiwan Fruit Tea — Restaurant in Alameda

Visiting Yifang today made us sick. The worst bubble tea experience I've had in the East Bay.

(EDIT: It's telling that instead of apologizing, the Owner says I was never there. But the pending CC charge says "YIFANG TAIWAN FRUIT TE". Order #92 for black tea oat milk with coffee jelly on 9/6. I had to remember the number to get my order, because the cashier was in a tizzy about the receipt not printing.)

I've been to the location four times since they opened, and each visit has been a uniquely bad experience:

Trip 1) I ask for my drink with soy milk. It comes out with regular milk. Not having taken the receipt, I pay again to have it made right.

Trip 2) I ask for my drink with oat milk. They don't note this on the ticket. Having paid double last time, I'm more careful and spot the omission immediately this time. They have to issue me a refund and retake my payment due to the upcharge for oat milk.

Trip 3) I ask to just omit the milk. They refuse because, in their words, "the drink will taste better with milk and you will like it more". (But they are happy to take extra money to substitute a milk alternative?) I pick a different drink.

Trip 4) My spouse asks for a drink with oat milk. The screen says oat milk. We pay the upchage for oat milk. (Ironically, no receipt because they were out of receipt paper.) We both get gas, cramping, and diarrhea. It was painfully obvious, literally, that we were not...

I placed an order at 6PM, it was around 15 minutes later that everyone who ordered ahead for their drinks. I asked the worker at 6:17PM about my order, and she said they were missing two drinks. Checked in again at 6:23PM after another couple that came in after us got their drinks. I asked another worker about my drinks and said told me that they lost the receipt to my drink and asked to see my receipt. That’s when I asked for a refund. She was searching for my order and I asked if she needed my receipt, she said no. She spent a couple minutes on the tablet and then turned back around to cut fruit. I’m standing their clueless, like what the heck? So was my order refunded? That’s when I asked again, and she said “oh I had to cut fruit. The other worker stepped in to help with the refund.

It wasn’t that busy, 6 drinks were completed while we were waiting for ours. A simple “Sorry we missed the drinks, we’ll make it right now” instead they were tidying up for the night and preparing the next order. I liked this location and ordered frequently, this will be...

I go out of my way usually to come and get Boba here cause I enjoy it so much, but today I had the worst service ever. (7/5 @ 7:20pm) The two boys refused to let me use my rewards by insisting I use the self checkout. When I showed them the rewards didn't work on the self checkout station and that the their sign said that rewards are only on the cashier's station, they argued instead of helping or showing me how it was possible to do it on my own, despite being the only customers in the store. I've been here multiple times and have never had this problem and even been explicitly told to use my rewards I have to order on the cashier's station. My husband and I gave up and left due to them arguing in the name of being lazy rather than making the effort to help. As we left, they also mocked and laughed at us. Super disappointed , won't be coming...