Five Guys — Restaurant in Alameda

Burgers are hard to execute, and many places take the lazy route of serving up the cheapest meat available with lackluster condiments. It's hard to hide cutting corners in a burger; I'm frequently disappointed. Ditto with fries.

So it's with some trepidation that HB and I walked into Five Guys Burgers and Fries.

The first thing I noticed is the cleanliness of the restaurant and excellent attitude of the very busy staff. From the waitperson to those flying around tidying up the eating area, there's a pleasant eagerness that is refreshing to see.

We ordered the Cajun fries and plain burgers with all the standard toppings.

The fries satisfied; some were crunchy and others softer. Each of us found the kind that makes us happy. They were good plain, and ketchup and mayo just made them better. The Cajun spices were milder than I expected, bringing out the flavor of the potatoes without burning my mouth. A win.

The burgers were pretty good. I still say that Super Duper has better-tasting meat, but these were better than okay. A pleasant surprise and I'd happily return. The can-do attitude of the staff closes the deal for me. (In fact, we came back a few days later when we had...

I usually have lunch at one of the 5 Guys Burger branches, and as usual today, I placed my regular order, which is clearly shown on the receipt. Whether the order is a combo or not, the price remains the same. Then I ordered a drink , and unexpectedly, the cashier requested that I pay the full price for the drink separately. I handed her the receipt to verify, explaining that the price does not change whether it's part of a combo or not. She insisted that I hadn't paid for the drink and stated that this is the policy at this location.

I was disappointed by the time wasted during this misunderstanding. I would like to express my concern regarding the lack of consistency in service and the inconvenience caused, which reflects poorly on customer experience. I kindly advise reviewing the procedures to ensure clarity and fairness in transactions, and I regret having to spend valuable time resolving such a matter. For the sake of efficiency and customer satisfaction, I would recommend improving staff training and communication to better respect customers' time and...

First of all..it's way overpriced for that area I expect more for this .. I bought 3 meals for my guys. We asked for a basic burger and some drinks. They charged me about $60 and gave them a tip of $3. Now I regret giving them the tip...After I had purchased my food they didn't bother to tell me there was no ice machine working for your drinks. I see customers walking in & buying food then they come to realize there is no nice for your drinks diet. Not even bothered to tell the client there is no ice!!.. Second customer service was horrible not even a single smile at that place. The cashier guy seems like he doesn't want to be working there. Third they gave me my food like a Garbage mess. Don't go there it is not clean. Machines don't work. Customer service is horrible. They need to fix...