Wendy's — Restaurant in Alaska

I'm complete disappointed with they're lack of customer service, & how untrained by they're management, as well as how untrained they're management had been trained to 1, deal with customers, & 2, how completely rude, judgemental, & completely unprofessional they were & are to their customers. That when I asked for the GM (MANAGER) to either A) call their DM (District Manager) or to please give me a name & or phone # to the Wendy's Upper Management regardless of who or how I may need to contact them. The GM (GENERAL MANAGER @ THE WENDY'S ON NEW SEWARD HEY & NORTHERN LIGHTS BLVRD IN ANCHORAGE ALASKA) Who's name is Vanessa. She was 100% rude disrespectful, didn't take any time of day to hear me out or actually even cared to listen to the way her employees were extremely rude, unprofessional, & obnoxiously loud & completely unprofessionally judgemental. To the point that when another customer who had an awesome Iron Man (little boy) with him doing the PEEPEE DANCE, thinking someone was in the restroom. When the entire time the entire staff other than #2 gentleman one who's name is Elija, & I'm not quite certain of the other very clean cut young man's name. Those two employees were extremely well trained, super professional, as well as caring& 100% helpful. They were the ones who 1) when I wasn't able to get the woman's bathroom sink to turn on for the 4th, 5th time of going to this exact Wendy's & me letting their staff know that the sink wasn't wanting to turn on period. & so one of the gentleman opened the men's bathroom for me to be able to finish washing my hands & when I asked them to stay & leave the door opened while j washed my hands the rest of the way so that the management, & staff wouldn't & couldn't make any rude,snide comments about myself being in the restroom or assuming that the only real reason I was in the bathroom to begin with was because I was & apparently am a full blown junkie drug addict. When in fact I'm completely discussed & appalled at the fact of such judgemental accusations, because I am a recovering drug addict 2yrs & still currently in recovery & going strong with no desire of...

I typically love Wendy's but this particular restaurant on Old Seward is, for lack of a better term, abysmal. I stopped on my way to work was in a bit of a rush so I stopped quickly there because it is one of 2 drive throughs on my route to work. I work a 12 hour graveyard shift so i needed something for lunch later. Knowing full well that this specific Wendy's has a track record for failing (my wife and I have come here on 3 other separate occasions, all of them failures in one way shape or form) I figured hey I will make the order easy so they couldn't possibly mess it up. I ordered 2 Cheeseburgers and a 6 piece nugget and a small frosty cream cold brew. My hopes, yet again, were too high. After waiting in the drive through for nearly 20 minutes and having the person at the window ask me what i ordered twice (with only 1 vehicle ahead of me that had a small order i might add) I recieved 1 cheese burger, a 5 piece nugget, A large coldbrew with no cream (i ask for a small because large cups don't fit in my vehicles cup holders.) and an Asiago Chicken Ranch club (those words never even left my lips so idk where it came from).

Needless to say I will never go to this Wendy's again. I will likely contact corporate as well and mention all the issues we have had at this specific Wendy's with orders, careless staff, and Managers with no honesty with customers or interest to make money for the company they receive a paycheck from. C ya and...

Parking lot had one car in it. Store had one couple in it. Plus two employees sitting/standing in the fireplace area. I used to love wendys.

Haven't visited in several years due to wait time in drive through. Thought I would try eating inside instead.

Coukd not understand cashier. There were an additional five people in the cook area. Drive through was not busy.

Entire Lobby was disgusting. Tables had not been cleaned off. There were no napkins in dispenser, maybe ten straws, ketchup dispensers both empty, Medium lids were empty as well. When I asked why they were empty the cashier said, “ We will get to them later”.

Soda was flat, the single burger I ordered had some weird bun on it and it was very spicy like some hot sauce or something was added. disrupts my stomach to eat these spicy burgers. I went to the front and was told they ran out od the correct buns.

Nothing was said to me about the switch in buns. The manager offered to make another one with a pretzel bun. Yuck! I could not eat another burger.

I am sorry, I cannot get excited to eat here any longer. . Wendy”s quality has gone way down and its not worth the money to sit in a filthy store with no fresh ingredients...