Wendy's — Restaurant in Albany

If only I could give zero stars just for the rudeness and disrespect my husband and I received when placing an order at Wendys store #00001269! My husband and I were very nice and polite and we did not receive that from Wilmona taking our order! She continually seemed frustrated, somewhat taken back at the register as we ordered, was not listening while continually rolling her eyes as we ordered! Just really unprofessional and unnecessary! My husband and I kept having to go ask or get things corrected because of her attitude issue she wasn't paying attention and could care less to hear what we were saying during the order being placed! Instead of speaking or addressing her about her attitude that was received I hope after this review someone will do the right thing and address it, it does not belong in customer service at all! My husband and I wanted to eat Wendys and enjoy the dine in experience once again! We did notice other things in the restaurant which was a huge box with other boxes inside that sat on the far end table. An employee backpack was just laid over one of the high tables. The drink machine is almost out of options because it is carbonated, the machine also was running very slow. After each time the button was pushed it would stop and had to wait then pushed again, it took about 3-5 mins. to get a drink! Professionalism and upkeep is a must! One more note, please keep the tables and floors clean at all times! Overheard another customer complained about their bathroom toilet running, and Wilmona who placed our order shouted to that customer "WE KNOW"! Customers not only pay for food but also for service! Treat your customers...

I rarely eat any type of fast food but I was out for an extended period of time and was really hungry and thirsty so I pulled into this Wendy’s, mainly to get a water. They had this Baconator sandwich special for $3 and I ordered a small fries to go with it and asked them to cook the fries a little on the well done side.

Okay, you can ask for that “special request” to cook my fries well done until you’re blue in the face at that other large chain with the yellow M and they have no problems at all handing over cold soggy fries.

Well…THIS PARTICULAR WENDY’S was absolutely the best fast food I’ve ever eaten at in my life. They took the time to cook the fries the way I like them and gave them to me piping hot! The bacon cheeseburger was delicious as well. I didn’t have to go looking for the burger because it went all the way to the edge of the bun. The bacon was well cooked and not at all soggy or fatty. Oh, and they didn’t charge me for the tap water I ordered with ice! That’s just amazing especially these days!

If I’m back in that area of Albany on Dawson Rd near the UPS store, I’ll be sure to be hungry before I head there because I’d get the same...

Pulled up and said i had a mobile order. I was asked if i was at the right place and told them yes. They claimed they didn't have the order, told them i have the sceenshot to prove that the order went to this location. They still claimed they didn't have it while giving an attitude. Showed them the screenshot with the address, they still tried to say they didn't have it but they disappear for a couple seconds and come back to tell me they actually do have the order. I wouldn't have had an issue from the start and i would have chalked it up as the system being wonky but i was given attitude when i was being cordial.. I can't let this one incident slide.

The next time i come up to get an order of mine and get given an attitude again I will not hesitate to figure out the appropriate phone numbers and emails to contact. These contacts will be spammed until...