Dutch Bros Coffee — Restaurant in Albuquerque

I go to this location ALL the time. Most of the workers are friendly and I have enjoyed getting to know a few of them being that almost every day, at my old job, I'd come here to bring my family home a drink. So needless to say, I got to know a few of the girls that work here at this location. Even brought them some sweet treats for holidays a few times. My order has been wrong a couple times and I get it technology isn't always our friend, whatever. I ALWAYS offer to pay for the correct drink that they have to make because that's only right. You're getting a service you pay for it. Typically they tell me no it was their mistake, so then i try to leave a bigger tip. Today one of my drinks was wrong, no biggie. I had already paid for the drinks they made me and let them know one was wrong. The guy at the window apologized and turned to another worker and she couldn't understand what was wrong with my drink so I explained. She turned to me and asked me for the drink they made wrong back (weird.....I already paid for this drink but okay) then proceeded to tell me I have to charge you again for the new drink we're making. I stopped and said hold on I already paid for that one I don't mind paying for the new one but why take that one if it's already paid for? She looked at me annoyed and I said this was your guys mistake which I don't mind paying for the drink but why am I getting charged twice and giving this one back? She gave me the WORST attitude and said fine if you're going to make a big deal about it then I will just not charge you for the drink. Shocked cause I've NEVER had this kind of experience at any of the Dutch bros. SheShe let me know she was the manager on duty, wouldn't give me her name, the contact info for a higher up, or a customer service number. Don't worry though I Googled it and spoke with someone. When I was driving off she had the nerve to keep going after arguing with me for almost 10 minutes. She said something about "you don't have to be such a...." but I drove off before hearing the end. If you go to this location the workers are amazing but the management (female, lots tattoos, and lots piercings: nothing wrong with her appearance just the best way to describe her) "got in trouble for giving out free drinks" I wasn't asked for anything free but getting charged double for a mistake you made was not in my agenda today. If the "owner" sees this and comments back I've already contacted customer service and they've sent this to your...

I had to stop coming to this location cause I’ve had a few negative interactions with some of the staff members there- this is when I worked at a house near there and would get off around 9:30pm9:40pm, I would go there in the past had no issues until 3 months ago when I went and I even before I pulled I saw a younger male staff with super curly hair and braces sweeping until til he saw my car and he rolled his head back and to groaned as I saw him drop the broom once I saw that I just left, and had to drive 20 minutes to another location that stayed open till 11pm, the second interaction was again on a Sunday around the same time I saw the same staff members as they were helping people who were standing outside, but as soon as I pulled up and stopped at the window the female worker muttered something under her breath to the same male staff and rolled her eyes as she picked up the tablet and said,” what do you want?” As soon as she had given me that tone I just looked at her and said,” never mind cause it seems as if you don’t want to help me.” And I drove off completely angry and confused. This girl was white with blue/green eyes with dirty blond hair and hair had put them in space buns, the other gentleman like I stated had super curly hair, tannish with dark brown eyes and had braces always wore the visor hat. Thanks to those two I no longer want to come to...

I luv Dutch a lot, it’s one of my favorite places especially because it closes so late and the employees are always so welcoming but tonight I came at10:30pm on Friday July 19th and ik its close to closing time but I felt very offended when as soon as I pulled up I can see one of the employees through the drive thru window throw his arm up in the air as though he was very annoyed we came, and I felt bad so instead of ordering two drinks I just decided to get one :/ but once we pulled up I said my order which was a chocolate milk chia with horchata and soft top and cinnamon sprinkles my fav! I get it every time, and he even repeated my order back to me and it was correct, but when he gave me my drink it was blue! With barely any soft top it didn’t even cover the whole top of my drink and barely any cinnamon! I feel if I’m paying for a $6 drink plus a $1 tip even after I saw him throw his arm up of annoyance I should get what I paid for:( but I still felt bad so I didn’t make him remake it but I was very disappointed and felt like a burden and unwelcome and that’s definitely not how I wanna feel when I go out to treat myself! But just thought I’d leave this review to let the staff know this and hopefully improve your guys customer service when it gets late, if it makes you upset closing then maybe you should work...