Jimmy John's — Restaurant in Albuquerque

I ordered 100 boxed sandwiches, in the amount of S900.97 for the funeral reception of my husband. The order was taken by the JJ employee who identified himself as James. I was told the delivery charge was $3.00 plus tip, nothing mentioned about a 20% gratuity. I gave specific instructions on where to deliver it however the delivery person did not get off the delivery vehicle to knock at the door of the parish hall where the reception is going to be held. He was not resourceful enough to go to the front office to ask, instead he kept on calling me while the funeral service was still going on. He was given a $20 tip by one of the bereavement ministry volunteers but he insisted on a 20% gratuity which was not agreed upon when the order was placed. He accepted the tip but continued to text and call demanding for more. With what happened who would recommend Jimmy John's with the kind of employees the company has, inefficient and...

I used the Jimmy Johns app to place an order on Oct 18 (as I've done many times before). When I arrived at the restaurant to pick it up I was informed that they hadn't received my order. I had the confirmation on my phone and showed it to the cashier, only to be told very rudely that they had no tie to the app and could not honor my order. I had already paid online with my credit card but was told they could make my order while I waited but would charge me again. They also informed me that I'd have to call Jimmy John's corporate to get a refund. I informed them I would not pay twice for my food and I will never return to their restaurant. I got to my car and tried to call for my refund but received a message that they were closed. Very unhappy with the rude way I was treated, lack of customer service and getting charged for food I never received. Beware of this...

Horrible experience, purchased a couple of subs, they were made wrong, wasn't given our chips or cookies and when we called the manager on shift about the issue, they insisted that we need to bring the subs back for them to stick their hands in to prove that they were made incorrectly, stating, "my employees have been here for a long time and would not be making a simple mistake." Didn't make sense to me considering they would have had to remake the subs sticking their hands in anyways. Refused to refund us the 60 bucks. I've had small issues with this location on several occasions, but I think this is the one thay is driving us away permanently. Customer service is mediocre at best, often felt rushed out almost EVERY SINGLE TIME. Never have I felt welcome in the store. The whole staff needs customer service training, reading these other reviews it's definitely...