McDonald's — Restaurant in Albuquerque

The parking lot and drive-thru at this location are extremely complicated. U-turns, etc. I pulled in ams figured it out...I placed my order, moved forward and picked up my cheeseburger. To get out, you need to move around the building and drive straight through. There are places along that very tight drive for people to wait for orders. I progress around the building hoping to make it out and come to a vehicle that is stopped. There is noone ahead. There os literally no room to go around (a car is in the designates "wait" space. I see that the whole rear end of the car is crushed and wonder to myself: has he broken down? What's he doing? So, I roll down my window seeing that their window is open, as well, and ask if they can't move on and allow me out. Next thing I know, this guy jumps out, screaming obscenities! When I ask what the hell is wrong woth him he threatens to shoot me!!!! All of this while one employee is delivering to the car in the designated spot and another leans against the wall of the restaurant smoking a cigarette. Unbelievable. And: upsetting. Worse still: the cheeseburger 🍔 was...

I heard them telling other customers that their system crashed and came back up minutes before I arrived so it is understandable that they were running behind. I have no problem waiting because I understand that there are things that happened that were out of their control. It's just that when I did get my order, it was obvious that they were in a hurry. The sandwich was fine but I couldn't eat the fries. They were undercooked and I had to toss them. The reasteraunt was clean and the employees were diligently working, it's just, I would have gladly waited another couple minutes in order to get my food cooked thoroughly. I'm sure that I could have brought them back for replacement but I was in a hurry. 1 or 2 minutes at the time would have been much better then waiting, getting the order, realizing there was a problem, and then starting all over so I said nothing. I want to give them props for trying to hurry, but sending out undercooked food just to clear the back up isn't the right way...

The lunch rush wa as a challenge for them and completely avoidable with better or more management. They had a brand new cashier on his own without a trainer or fellow cashier nearby. He did the best he could and was very pleasant but needed to learn the basics like asking for here or to go and giving out numbers for dine in guests.

There was a woman that was there before me that got her food after myself and several other customers. I felt for her and she was very patient but clearly unhappy.

The manager was bagging orders and helping as much as possible but really needs staff that can do this so she can manage the entire flow if the establishment and not get stuck on expo.

The gentleman helping her was giving away food and cups to guests because of mistakes and this could have been easily avoided not affecting food costs as much.

I wouldn't go here for...