Domino's Pizza — Restaurant in Alexandria

My daughter ordered a pizza using her debit card an hour prior to closing and provided the address for delivery to the Manager. The Mgr on duty said it would take 40 minutes. After 40 minutes passed, no pizza was delivered. When my daughter called to get a status on the delivery, the Mgr informed her that the order wa cancelled because it is not in their delivery zone. Per the website when selecting the Domino's location, per the driving directions on website, it was 5 minutes by car from the delivery location. The Mgr didn't take initiative to call the customer back but let the customer wait 40+ minutes to pass until the customer calls to inform her that she's not getting any food. In addition, her refund will take 5-7 days. I'm not sure if the position requirements but this individual is not the appropriate person to serve because he's causing unnecessary frustration and stress to customers. He doesn't have the knowledge and experience be familiar with the area this location serves when a customer provides his/her address. Instead, he accepted the, the money and then cancelled without any follow-up with the customer. He didn't care about the manner in which he failed to exhibit professionalism serving in a managerial position under the Domino's franchise. This individual is not representing Domino's in a positive and memorable...

I have never left a review before, but I feel compelled to now. When my Domino's pizza came out of the oven at the store it sat there for 15 minutes before the delivery guy took it. 30 minutes after that it arrived. 45 minutes after it came out of the oven! It was cold by the time it got here. I called the store. He said he had other pizzas to deliver. So, my pizza waited while other people's pizza were being made. They got hot pizza, mine was cold! I live 2 minutes from the store. They should have refunded my money for the pizza. They did not. I will never order from them again. Horrible, horrible, horrible customer service. Do not order pizza from this store. You will be severely disappointed when your pizza arrives 45 minutes after it came out of the oven and arrives stone cold. You don't order pizza for it to be cold. I also ordered a lemonade which was warm, that is how long it took to be delivered! VERY...

PLEASR HEED THIS WARNING! If you order from this location please do so before 3pm. The evening shift staff are terrible. I ordered food at 6pm it arrived around 7pm and I only live 3 blocks away. They did not bring my entire order, I ordered 4 pizzas and a 2 liter, I did not receive 1pizza and my soda. So I called, and a women said someone would bring it and hung up, didn't even ask for the order number, name and address like a professional employee should. 2hours go by and I had to drive to this store, I can see them all just standing there talking, they can see me and they all suddenly turn around and I'm knocking on the door it's not past carryout time either they just locked the door and put a large table blocking the door! I had to wait for someone to walk out a side door and ask for either money or the rest of my order. I can't stand this and I will take my...