Domino's Pizza — Restaurant in Alexandria

Been to this location numerous times through out the year, and never had an issue until today. They gave me the wrong pizza so i called, no one answered, so i figured they were busy so i drove back. When i arrived i had to wait in line, and when the lady that handed me the wrong pizza got to me, i told her you gave me the wrong pizza, in which she said ok, and went to talk to someone. The guy she talked to came forward to tell me “oh this is your pizza,sorry” as he reached for a cold box of pizza that was sitting on the counter. I told him i had to drive back and that about twenty minutes had passed, so this has to be cold. He then told me “if you want, i can remake this pizza for you”.( what do you mean if i want, im paying for a hot pizza out of the oven to feed my kids not a pizza thats been sitting). I told the guy if he could remake the pizza. I say down for about 15 mins, with not a word from anyone, so i got up to ask them “ hey its been 15 mins already, is my pizza ready?!”. The lady in the back slicing the pizza told me to check the screen. I went to look at the screen and there were only adds on it, so i asked her why cant you tell me if my pizza is done. She ignored me, and continued working, so i asked “are you just going to ignore me?”and the lady asked me “what kind of pizza you ordered?” And i told her what happened that they gave me the wrong pizza and the guy told me he would remake it. She asked the guy if he remade the pizza and then she checked to see it once again sitting on the counter. She then handed me the pizza, and i asked if it was the cold pizza that was sitting there before. She said no , and it was hot.My issue is, i had to beg to get a pizza i paid for in which they messed up on, while my kids were at home hungry and waiting, and they didnt care...

This store receives a ZERO in my book. I’ve only been living here for a few months and this is my FIRST experience with this location.

I placed an order on Christmas Eve for a large pizza, via the Dominos website, for delivery. It was about 8:45 PM when the order was placed and the website prompted me that the store closes at 9 PM and as long as the order is made prior, the order will be honored. It was 8:50 PM when the order was finalized. Mohammed was assigned to my order.

I received a call at 8:55 PM from a store worker expressing that they canceled my order because they had no deliverers. I proceeded to let him know that the website said that as long as my order is placed before 9 PM, that my order would be honored. I was then directed to the store manager, Ali, to whom I expressed the same information as I did to the store employee. I asked for Ali’s last name and he told me that he wasn’t obligated to give that information to me.

This is very unprofessional. I understand that it is Christmas Eve, but your obligation is to fulfill your job description. I even offered a 20% tip to the deliverer! If the store closes at 9 PM, you are suppose to serve every customer until closing! Not a minute before. I am extremely disappointed. I will be posting my dissatisfaction on every social media platform that I...

Like a lot of the other reviewers are saying, the delivery is really a mess.

The first time I ordered from here, the driver went to an entirely random address, and I spent fifteen minutes on the phone with him trying to sort out where he'd gone. This dude even had the gall to involve a random stranger, going so far as to put her on the phone with me, which was absurd, rather than, I don't know, doing his job and looking at a map or following the GPS.

When he finally did arrive, he didn't even bother walking the pizza to my door. I had to go find where he had idled his car in the parking lot of my apartment complex. I could have baked a fresh pizza myself faster than this delivery unfolded, instead of eating the lukewarm pizza this driver handed me.

This was ridiculous, but I assumed it was just a fluke, so no big deal. Stuff happens. Turns out, not so much.

I made the mistake of ordering delivery from here on a couple more occasions, and somehow I never learned. Every single delivery, this same driver phones me, tells me he's "here", and I've had to go on a scavenger hunt to find his car. I've told him where my door is. It is accessible from outside. He doesn't have to walk inside or anything. But no, I have to put on shoes and a coat and go search...