Peppino's Pizzeria — Restaurant in Aliso Viejo

I would have given this place a 5 star rating had it not been for their terrible customer service, not by the general employees but the management of all people. We ordered over $70 worth of food including an $8 order of breadsticks. The ladies inside were sweet, fast and got me out the door quickly, but the breadsticks were left on the table. We called when we arrived home and spoke with someone who said they would refund us for half of the order and blamed me for leaving the breadsticks on the table. At the time of the pickup, I walked in and told them I was picking up, the food was conveniently placed in a large bag that was placed on the counter next to where I was paying. I payed for the food and the server moved the food to another table just behind me. I finished paying, grabbed the bag and walked out the door. There was nothing underneath the bag or I would have noticed it, but they stated that the bread was “in a box under the bag”. As I said before, I ordered over $70 worth of food and it was not a light bag. The bread would have been crushed had it been under the bag, and I’m not blind. When we called we were blamed for the missing breadsticks and eventually transferred to a manager who stated she had put the food in the bag and handed the box and bag to our server to be handed to us. Somewhere between there, the transfer to the counter, then the transfer to the table, the breadsticks went missing. This is where it gets interesting. Normal level headed people would assume, I ordered breadsticks, I did not receive breadsticks, I should get my money back. Normal level headed managers should think, they ordered breadsticks, they did not get breadsticks, I should give them a refund for said breadsticks. When the manager got to the phone and answered, I was calm and explained that I was the person who ordered the magic disappearing breadsticks to which her reply was “The breadsticks were on the table under the bag.”. Having worked in customer service before I assumed she would follow it up with a solution or an apology or something other than the equivalent of “it’s your fault.”, But I was wrong. I said “you don’t have to lie to me lady, I’m not blind.” And she followed up with telling me how she was not at fault, so it must have been my fault, not even taking into consideration the multiple place changes of the bag and box after her handing it off and definitely not considering the fact THAT IT WAS $8 FOR FOOD I NEVER RECEIVED. We eventually got to a point where she said “I’m not going to argue with you about this, it was only $8.” As if to dismiss my complaint as trivial, yet it took 20 minutes of arguing to give me back the money. When called again and asked for the owners name and number, the manager stated “I’m busy” but eventually gave it to us. I’m honestly flabbergasted that they would hire someone so unprofessional to...

This is one of the BEST AUTHENTIC Italian restaurants in southern OC! I've been going to all of their locations since they opened their first location in Lake Forest over 30 years ago. Their food is fantastic and is as good as the authentic Italian food on the east coast where I'm originally from. If you want quality authentic Italian, this is one of the finest restaurants in south OC to get it. I love the Lina Rolls and the Stromboli for a quick bite or for dinner. My favorite sit down meals are their Tortellini Superiore!!! or their eggplant parmigiana or their Puttanesca pasta. Their minestrone soup is so good that I sometimes just go in to get soup only. Meatballs are tasty too. I only wish that their prices had not gone up, because my income hasn't really gone up...if it had, I'd visit them much more often like I used to. Any coupons???! ;) Thanks for the authentic quality Italian food all these years and the family owned caring...

Would have given then 0 stars but that is not possible. Was excited to try this place and it seemed busy, was seated at a table and then nothing. A bus boy dropped off rolls but not one server approached my table. The server in the are serving other tables ignored me and served the tabke right behind me as soon as those patrons sat down. They got drinks immediately and placed a food order and still no service at my table. Can tell you if the food was good as I never placed an order. After 20 minutes of waiting I got up, told the hostess of the situation nothing. Recieved an appology but no other response so I left. Worse experience at an Italian resturaunt ever. And being Italian I know that is not how things should be. But they did havr lots of celebrity pics so I guess you must have to be a local or a celebrity to get...