Starbucks — Restaurant in Aliso Viejo

I just went to the Starbucks on la Paz and pacific park and waited for 5 minutes to get my usual iced latte. It’s Christmas Day. I was there about 4:05 and waited for the gentleman in front of me to order his coffee. Several more people came in after me. There were also other people waiting for their orders. After about 5 minutes it was my turn to order. I was so happy. I looked forward to it all day. I proceeded to the counter and the girl at the register rudely said”I’m sorry but we’re closed right now. I forgot to lock the door. I said really? Please. I waited all day to get my latte and my parents rushed me over here. She said nope sorry, we can’t take anyone else. I go to that starbucks all of the time but no longer. I moved to Utah 1 month ago and was here visiting for Xmas and went out of my way to come to this store. That girl should be fired right now. That was the worst example of customer service I’ve ever experienced. You don’t let someone in the door, let them wait 5 minutes to order and let them come to the counter and say you’re closed. Awful. You’ll never see me at maybe any Starbucks again. What a loser!! I am now officially a Peet’s customer after 20 years of...

Post-COVID, Starbucks is no longer the "second place" Howard Schultz aspired for it to be. The atmosphere used to he cozy. Retired guys chatted in comfy chairs. Students studied together at communal tables. Now it's cold, loud, bright and hard.

There are no cozy chairs to sit in--only wooden chairs and small cafe tables. There are no communal tables to plug in and study. I'm sure it's much easier to disinfect, but the place screams, "Get your coffee and get the heck out." It's as inviting as a sterile operating room.

This was my daily local for a decade. I knew the staff by name. Now, I have a nice machine at home and enjoy my latte on my cozy sofa. And, no, I don't use Starbucks beans. I stop by this location less than...

Overall I really do miss the original design of this location. I don't know why but after redesigning the current old layout they actually have shrunk Starbucks made the drink station bigger but for seating it's much smaller now. Most of the baristas are welcoming and nice some I don't know if it's because of tips when you don't give them a tip they're kind of just make your drink however they want may it be kind of 50/50 or below the scale of five in terms of presentation and cleansiness. Major downfall for me would be room and seating for this location. Drinks come out pretty quick and fast no complaints there Price is range between $6 to $12 I believe. I usually go with the frappuccino or the pink drink depending...