SuperFreeze — Restaurant in Allen

Shame on ME for not reading the reviews beforehand and actually buying anything here!!!!

It is Valentine's Day today and we wanted a treat after eating at a couple different places within the hub. My husband asked the girl which was better, the superheroes or shakes. She said definitely the superheroes. We ordered two and she grabbed premade ones with lids straight out of a freezer, looking nothing like the advertisement. We took the lids off as we walked to the car and couldn't even scoop into them because they were rock solid. Drove home to Downtown McKinney and they were barely thawed. So so so underwhelming! The blandest ice cream ever. A McDonald's sundae is tastier and not $9+ EACH. We gave them to our teen boys when we got home and noticed a sticker on the bottom of the cup that said they were prepared on 2/11 (Super Bowl Sunday) and today is Wednesday 2/14!!!!!!!!!!! FOUR DAYS AGO!! No wonder why she highly recommend the ones we got. The whole experience explains why the two girls working seemed a little awkward when we came in. They probably know how bad it is and wrong that they're selling 4 day old ice cream! They were polite. Also, no one was inside. Please do not go here. Hit up Chick-fil-A for a chocolate milkshake or even Dairy Queen. A million times better and you won't...

What you get us so dramatically different than what they advertise. I ordered ice cream with brownie and caramel and instead of what appeared on the menu, I got 1/4 a brownie stuck on top with some caramel drizzled over it. So basically the first 2 or so bites had extra flavor, the rest of it was just average soft serve at a premium price. Skipping this place...

Great customer service! Ice cream was good, but the girls there made the experience much better. I believe my server was Faith, and she was great at making me and the fam feel welcome. I got one of the superhero's - the peanut butter one. Although the superhero was kind of frozen, it was still...