Dunkin' — Restaurant in Allentown

If I can put ZERO stars I would. 14th and Tilghman This place is an absolute disappointment!!! I've been going to this DD for years and now I have to stop, because of how rude the staff is. I asked the young lady for an Ice coffee with whip cream. Pulled up to the window and was handed a hot coffee. I simply said, it wasn't what I ordered. The lady grilled me and said be clear. She also said something to her co-worker and then her co-worker looked at me upset as if I did the mistake. When they finally give me what I ordered, I told the young girl, it was something small and not a big deal, why is everyone so mad? She said, that's how we work. Oh, and this was the morning shift around 7-8 am. The afternoon staff is better. But thanks to the morning staff, I nor the people I work with at the hospital will never go there again. You need to treat your customers better and take responsibility for your own...

I was there about an hour ago. I placed an order in driveway bagel and coffee. The bagel was hard, old moldy looking terrible. I drove around and asked to change the bagel or a refund. The girl had such attitude and said”all our bagel are like this, we sale, them like this everyday”…I told her she is probably killing people with food poisoning. She was so rude, had attitude, and was insisting I take the bagel nothing she can do. I asked for a manager she said no one was there. Another male staff eventually came and processed a refund. I’m so disappointed. I normally enjoy Dunkin n look toward to have a cheating day eating a fresh bagel. Now that has changed. Dunkin stop trying to save money on your consumers and trying to kill us at the same time. Hire better people…with at least some basic customer service skills to respectfully handle a...

I have been going to this dunking donuts for many years and never had any issues at all. But unfortunately on 9/1/20 at 1:20 PM I had a issue with two employees at dunking donuts. I was on the drive through for a wild and it was time for me to make my order. one of the employee started talking with a attitude and screaming at microphone, and I heard on the background laughing. I told her I wanted to talk to the manager and she replied that their was no manager, and she refused to take my order. So I drove to window, and ask her that I want to talk to manager or who ever was in charge, she replied that their was no manager at the moment because he has step out. So I quest when theirs no manager, they take advantage of the situation and start to act unprofessional. I hope they don't act like this with other costumer if not this place is not going be...