Great Harvest Bread Company — Restaurant in American Fork

I love Great Harvest. Unfortunately I’ve seen several locations over the years since I was little go out of business, and until this location went in several years back, there were no Great Harvest locations within a convenient distance. It’s still several cities over, but it’s usually worth the trip, and definitely worth stopping if I’m in the area. Unfortunately, the business side of this location makes me fear for its longevity and future for staying in business. While the food is great, they don’t seem to prioritize or know how to run the business/customer side of things from my experience. They are often out of stock of many items. Prices are not marked or listed. One time I had been trying to call all day to make sure they were in stock of the bread I wanted before making the trip, because it was so often sold out. I was unable to get a hold of anyone all day, I tried calling again the next day with no answer again, and finally just decided to jut make the trip and check. I got there and it was just a one teenager working (typical for this location). I asked him if they had the type of bread, (it was a Thursday) his response was “we make that bread on Tuesday”. I said “okay, do you have any of it?” For which he responded with “it’s Thursday…” I said “okay, so you don’t have any left?” And he again responded with “it’s Thursday.” ???? Okay then. Then with the unmarked or unlisted priced items, I ask (and this is not a singular occurrence), “do you know how much this is?” And several times they’ve come back with “I don’t know.” As a business, that should be followed with “…but I can check!” Not, period. I would love to give this place a 5 star rating, becuase the food is great. But to not be able to get a hold of the business , make a trip down, have things be consistently sold out, have terrible customer service, one staff member on site that doesn’t seem to know what they’re doing, makes me sad that it’s going to be another Great Harvest location that won’t exist much longer again. I’m not even writing this to warn customers, or because I’m disgruntled (though frustrated), it’s more in the hopes that the owners will see this and become aware to make the necessary changes to help prevent that from happening. We want Great Harvest to...

I wish I had a better experience here. I was told by a friend this was a great spot to eat and to get work done as she works remote and has come here before. Being a remote worker myself, I look for spots like this to have meetings and get work done. There’s a really great open space for dining in and tables for working and it feels very welcoming and there’s a conference room which I assume is available to rent. I understand the ethics of using a public space of this nature so I paid (for a very subpar cinnamon roll I was disappointed in) and was told I wasn’t allowed to use the wifi when asked. It was a frustrating experience and I didn’t appreciate being late to a work meeting because the wifi isn’t given out to paying customers. For such a wide open space with tables and seating like a cafe would, it assumes you’d be able to get work done, but that’s not the case. This is not a cafe to eat and work, it is simply for eating. I think the business here would be more popular if wifi is available and the space were able to be used as it appears it’s intended. The Starbucks across the street is small and crowded but is where I ended up going so I could use the internet. Won’t be wasting my time here again. The food wasn’t good and the environment is simply a...

My wife and I ate lunch here on St. Patrick's Day. It was our first time at this location. The woman who helped us was very friendly and helpful as were those who brought our food to the table and cleared up. My wife ordered the Spicy Apple Bacon Grilled Cheese. She raved about it and said it was the best grilled cheese sandwich she could remember. I ordered the Baja Chipotle Turkey, which was also exceptionally good. We also purchased some items to go: cinnamon rolls, sugar cookies with green frosting and bran muffin toppers. My wife is very particular about cinnamon rolls. She prefers some raisins and pecans but still said they were delicious. They sure don't skimp on the frosting. I felt it was my duty to help her eat that. The sugar cookies were good, but I've been spoiled by our daughter who makes the best ones on the planet. As for the bran muffin toppers, they are rich, sweet, a bit chewy and just fabulous. I could eat a half one of those every morning for the rest of my life. I've added a...