Aroma Joe's #101 — Restaurant in Amherst

My girlfriend had a very poor experience at this Aroma Joe's location. She frequently uses mobile ordering and usually has no issues, but this time was different. She ordered on the app at 9:19 AM and was told it would be ready by 9:41-9:45. She arrived at 9:50 and was told to wait. They even continued to serve drive up customers while she sat and waited. She didn't receive her order until 10:18, with no apology for the long wait. As a former barista at several coffee shops for several years, she doesn't mind having to wait a little bit for an order; especially if they're busy. But waiting an hour for 2 coffees and 5 breakfast items (which are not hard to prepare at all) is absolutely insane.

This experience, waiting nearly an hour with no acknowledgment, makes her hesitant to return to this location or...

I wasn’t feeling well, so I DoorDashed my favorite coffee / treat from Aroma Joes. I take one sip of the coffee & it’s just simply the best coffee I’ve had in ages. You can tell it was made with care. I had to call and tell them how amazing it was. The two workers there are Chris and Kandie (sp?) and they were so kind and upbeat. And every time I go in-person, it’s the same kind of service. Every, time. Love this place and the staff!!

also in the case anyone wants to try the amazing combo; I had the brown sugar cinnamon, toasted marshmallow iced coffee...

Come thru early in the mornings sometimes this shop has the best service!! Always kind morning staff. Even when there’s a ginormous line, that never stops them from brightening my day. Although the wait can get long, every time I make it to the window the barista is ALWAYS hustling and going as fast as possible!!! I feel bad though, I always wish the poor things had another person on too help,,, especially that early in the morning!!!!!! All the products are delicious and made with care. Extremely helpful staff....