Auntie Anne's — Restaurant in Ann Arbor

Just went to the store in Briarwood Mall in Michigan. The assistant manager Beth was the absolute worst example of a manager that I have encountered in quite some time! She poked her head out of the back office a couple of times to make comments to her worker about his performance while a line began to form. The second time she proceeded to close her door after noticing the line. She finally came out to ask if she could help. I made a comment that it was nice of her to finally come out to help. She mentioned that she was doing paperwork. She clearly had not been doing that. She was visiting with another person. She proceeded to sweep something up and ran away to the back again. I asked her faithful hardworking employee what her name was and he declined to give me her name. He stated that he was just thankful to have a job. Another employee was all but too happy to supply me with her name. Shame on her! She is not management material but her employee definitely is. You need to flip...

It really sucks not being able to order from a chain you like because the location near you has terrible service. today we waited over 30 minutes for an online order that was supposed to be ready in 15 minutes. it appeared as though they didn’t begin making the order until we inquired about where it was after that 15 minutes. the workers have always responded with attitude when letting me know that my wait times are being postponed again and again. whenever ive placed online orders they always still make me wait in line behind customers ordering in person to pick it up and will not issue in store refunds when they take longer to serve you than they were supposed to (not to mention longer than you have time to wait for!) They also have a very inconvenient online refund process that takes days to get your money back for food you didn’t even get. I don’t know why they never have anything already made but they are very short tempered about providing bare minimum quality service so there...

Mmmmm....I'd forgotten how good the pretzels were here. I rarely go into the mall for quite a few years now. I happened to stop in lately for gifts and thanks to the birthday promo, I've now been twice in a week!

The classic pretzel covered in a candied almond bits was just the right amount of savory to sweet. Yummy!

Today, I ordered the mini hot dog pretzels plus a classic original pretzel. Oooh these mini ones rolled in butter and served warm really is the perfect match with the hot dog bites. Don't forget the lemonade! 🍋🥤🥨🌭

5 stars for friendly helpful...