Luv these cookies! Younger staff a few need more training. We ordered cookies and was told they would be ready in 8-10 mins. About 5 people in there before us. So we walked down to a store. When we returned 15 mins later to make sure they had enough time. There was no order for us ready. The young lady act like she didnt know what happened then said they were waiting on pink fristing for my sugar cookie. That was a lie because there were no cookies in a box except for a woman who came in after me and ordered and she got a sugar cookie with pink frosting after I was told something different. Then my husbands cookies were nowhere to be found either. Then she asked our name for order again. So we told her MILLER again. She then made 2 boxes of cookies neither one of us ordered. Both boxes were the same. Clearly she failed at the great service from here I am use to. My husband canceled the whole order and was refunded. We drove 35 mins here for a disappointment. So I still wanted my cookies I then again ordered. My first order that was never filled was 3 chocolate chip and one sugar chilled with pink frosting. So since I was told by there now was no pink frosting I just told the guy just give me another chocolate chip. But I really wanted that sugar cookie😔. So anyway the guy told me he is sorry and I got my cookies free!!! That made it better! I hope this doesnt happen again though. So not all but just a few. The young lady was not one who should be on register or making orders just yet!