Jimmy John's — Restaurant in Ann Arbor

Oh boy, where do I even start? I ordered a Turkey Tom with no mayo, and my receipt clearly says no mayo. Due to dietary restrictions, I called to confirm, and the manager, Sara (or Sarah), assured me that she personally made my sandwich and guaranteed there was no mayo on it. Well, what the hell, Sara? I’m literally looking at white cream in my sandwich.

Instead of acknowledging the mistake, she kept arguing with me basically implying that I was lying. Eventually, she stopped going back and forth and said, “Well, I can’t refund you, but I’ll make you a new sandwich.” I never even asked for a refund, yet she kept emphasizing it.

On top of that, I tried to explain that the other sandwich I received was in bad shape, but she completely dismissed me. Again, rather than listening, she just repeated that I wasn’t getting a refund, again something I never even asked for.

Honestly, some basic respect for the customer would have been nice, Sara/Sarah. I’ve always had great experiences with Jimmy John’s until now. (Dump her.)

Turkey Tom with mayo images (red circle) Chicken Bacon ranch (very soggy and just poorly prepared) sandwich...

Possibly the worst!

I ordered a 12 inch sandwich. Upon receiving the sandwich, I humbly asked if I could have a sachet of mayonnaise or any kind of ketchup or sauce. These sachets were right in front of me. Instead of handing those, they poured vegetable oil in a plastic container and handed that over to me! In what universe does that qualify as a mayonnaise or ketchup?

Later as I had the sandwich, it was bland, the bread was old and very tough to bite.

To sum up my experience, $15 spent for a disappointing sandwich, without ketchup, mayonnaise. These people should teach others how to make a really bad sandwich.

The only good part of this experience, they cut my sandwich into two portions and wrapped them up in paper individually. Now I can go through the same trauma with the second half of my sandwich...

Please please, please, if someone is ordering multiples of the same sandwich but with different add-ons, please label them with the names that I've entered on the app. I'm sorry but I'm so tired of having to open up three number fives to see which one has onions and which one doesn't have cheese. I always put the names in and they are almost never written on the wrapping.

Also, please, please, please hit the button so I get an alert when the sandwich is done. I order all the time early afternoon, and hours and hours later at about 10:00 at night I get the alert that my sandwich is done. Im either waiting outside way too long or standing awkwardly in the tiny entrance way because I guessed too early. Then I get a buzz buzz 7 hours later on my phone after I've gone to bed saying my...