KFC — Restaurant in Apex

When we got here at 5:00pm, we thought the place was closed because of how empty it looked. We should have taken that as a sign. There were only two guys on staff. Up front, I noticed how sticky the front counter looked. I got their two-piece chicken combo with white meat, and my wife also got the two-piece chicken combo but with dark meat. We also got a children's combo for our daughter. The total came out to $24.64. They gave us our cups and we went over the soda fountain. The counter over by the fountain had soda rings and spills all over it. The soda fountain itself was disgusting. I work at a place with a larger soda fountain, and I know that they take a lot of cleaning, especially because mold grows up inside of the spout where the soda comes out. Based on the outside of the machine, I can guarantee you it's nasty inside. We opened up our boxes of food. My chicken breast was mostly bone (even though there is no bone in a breast) and the chicken wing was tiny and barely had any meat on it. What little chicken was there was overcooked and a little dry. The chicken nuggets for my daughter were mostly breading with a little bit of dry chicken inside. The best things about the meal were the side of gravy (which I had to go back up front and get because they left it out of our stuff) and the green beans for our daughter. Kfc excels with the sides. But the actual chicken is most definitely overpriced. We can get an eight-piece fried chicken from food Lion for much cheaper, and the chicken tastes better than what we got at this KFC. The two employees stood around talking, even though clearly there was much to clean up. We drove past our KFC/Taco Bell to come here because we thought maybe they would be better being focused on one thing. We were wrong. Not coming...

I usually don’t go to KFC but my wife wanted to go there. We went there 11/4/2022 around 5:30pm go eat something. As we parked and was going in one of staff who was already outside told us that lobby is close coz the system is down however the door was open. So we went to the drive thru to order something but the there one was one car in front of us so we waited 5 mins there to order while the same staff who told us that lobby is close was putting up so new sings outside while the drive thur queue was getting long. So finally someone start taking order and we move up to our order our food. As I was placing order I asked the person if they have any spicy sauce the way he reply was very rude so I told him to give some mayonnaise and the way he reply was very disrespectful. So we went to the window and pay for the food and waited for the food after a while he gave us the food and didn’t even talk to us, felt like he just throw the food at me and wanted us to leave. So we check the back there was now straw in the bag and also he didn’t even put the mayonnaise in there. I thought this are just small thing didn’t even wanted to bother go in and ask for anything. But what make me sad is while we where sitting in the parking lot and eating our food he let other people in the lobby and they where placing order and eating inside. It really upset me and my wife it felt like we have been discriminated and we finish our food in the car and left the place. I am never going back to this place again and I will suggest you too...

I went through the drive thru. 1st at the drive through it tells you that they can only take cards due to a cash shortage??? I think ok no big deal... I pay with a credit card.. I ask for a reciept..they say they are out of paper... I tell them I need a receipt for my expense report. They tell me I will need to come back tomorrow to get one. So I tell them to remove the charge from my account... they said they can't do that.....I will need to come back tomorrow and the manager can do it. So I go ahead and get the food but requested a call from the manager...we will see if that happens. I get back to my hotel and go to eat. Pulled it out and you could tell it was some dried up pieces of chicken. The gravy was totally solidified on the mashed potatoes....totally disgusting meal. I will definitely be retuning it tomorrow and getting the fees removed from my card. I guess I will be eating at the hotel tonight. I can probably even get a receipt....I don't see where I can add pictures or...