El Pollo Loco — Restaurant in Apple Valley

If I can give zeros starts I would El pollo loco is one of my favorite fast food places to go but this location ruined that for me I am new to the area first experience was terrible. Got a family meal. All my sides were wrong and the chicken they gave us was burnt dark meat with hardly any meat on it but I decided to give it a try again today 3 Pollo bowls and a tortilla soup two of my bowls were so watery as if they were soup I showed the drive-through girl and asked her why they look like this. She said oh that’s just how they make them. It’s just the beans. I told her it’s not supposed to be like this. She said that’s just how they are. the juice was spilling in the bag and everything in the bowls was soggy. my soup tastes worse than a canned soup guess they change the recipe I used to love it. The girl in the drive-through seemed as if she was miserable working there from the moment she asked me if I’m ready to order I had to ask her multiple times for sauces very bad...

We should have just eaten in tonight 😭. First they messed up our order and the girl apologized and said she will get us our remaining food and throw in some churros so I was like alright cool. So while I waited for my husband to pick up my tacos I was telling my toddler to eat his tacos but he kept saying it was nasty. I was like nooo eat your food! But he completely refused.

So I was like alright I will eat them then and you can have my fresh tacos when Dad gets home. When I started eating the tacos, he was right, they tasted like cleaner or some kind of nasty old or chemical taste. So I threw those tacos away!

My husband came home. We started eating the new tacos and the same thing. The tacos tasted gross or old even the churros that the lady threw in for us. I think it might be the oil. Anyways, this is my documentation in case we all die from...

Horrible experience!!! I tried ordering online and the app was not letting me drive to the store the line was ridiculously long when I finally got to the speaker I waited 10 min just for someone to answer I ordered the biggest family meal and I told the lady Griselda that my app was acting up and I had a $10 off coupon and she was extremely rude and told me she has no idea had to work the app and slammed the window on me and then I asked for extra salsa and she told me she couldn’t give me any when i literally ordered the biggest thing off the menu I’m such a loyal customer and this experience has made me not want to ever return !! Oh and all the workers were speaking bad about other customers and laughing about them completely...