Sonic Drive-In — Restaurant in Apple Valley

Avoid this place!!!!!!! Further update. Wasted even more time. Contacted Ted them again. I found one of the receipts online but other one wasn't showing as little older since have been trying to contact them. Still no help. Nothing handled. Said I would have to wait for word from store. As usual. No response. Some of the worst customer service I have ever seen. Useless. I never leave a one star feedback unless they have gone out of their way to upset me or other customers I have seen. This is a follow up after I got the response from the owner. I did as they asked and went in and sent the info there again. Pure lack of customer service. They want me to go back now and search for receipts. I told them they have the info and I had already sent the info on both occasions after the problem. The lady Alesha refused to help or do anything. This is a company that doesnt stand behind their product, It wasnt like I said there was an issue with $30 in food. They are upsetting customers over a grilled cheese that wasnt cooked and a few corn dod=gs that were over cooked in old grease. I am torn as I usually like sonic when the food is cooked and done right. The problem comes it isn't always done right. Like a grilled cheese on cold ungrilled white bread, or corn dogs that over cooked in old grease. I have twice asked to be contacted and never hear anything. Plus if you order ahead of time on the app to have your food ready. You still end up waiting for it. They have also gone away from the foam cups that keep your...

Worse service I’ve experienced in a long time, I was there well before they closed, sat in the drive through for 30 mins and they wouldn’t let me order. Since they have the slowest service I’ve ever experienced I got to the order menu at 10 and they shut the place down. I waited in line to see if I could still order since I was there before they closed and watched them push out food and drinks. They told me no, that they had everything shut down. Which was weird since I saw people getting drinks. The lady at the window was extremely rude, and when I asked for the manager she rolled her eyes and walked away. When the manager came up to the window she told me sorry but they had everything put away and couldn’t do anything for me. I explained to her I was in the drive through well before they closed and I didn’t understand why I couldn’t order since I was there before they closed. Gave me a story about how it was a hectic day. I would think maybe look at your lazy rude employees, and maybe make some changes. I understand you want to get home, but I don’t think you should allow people to wait in line before you close and not let them order because your crew is extremely slow. You should at least honor those who are there well before your closed, or at least send someone out to let you know. And maybe not bust out cleaning chemicals around the food that you...

Well I've never been to this place except for this time and I think that was a blessing from God. I wanted something small and I didn't know what they had on their menu so I pulled up and I saw that they had hot dogs and tater tots. So I ordered just a plain hot dog with relish and ketchup and a small order of the tater. I waited 9 minutes for the hot dog. I got so nervous because I could see the young lady in the back where the cook was and she looked very stressed out so when she came back to the window I asked her what was wrong and she said nothing it was just she had to wait for them to make the hot dog. So I asked her if it was unusual for people to order it was something wrong with it that they didn't have it on hand like other items on the menu. Until she said that it's not ordered very often most people order the. And I told her it was making me nervous and I felt like maybe there was something wrong with the hot dogs that nobody ordered them and that should I change my order and order something else and she said no that it was finished and that it was fine. So I get the hot dog and the tater tots and I pull over to check the order. I am not exaggerating the hot dog was two inches shorter than the bun and it was ice cold. Like right out of the refrigerator ice. I was so sad. Couldn't go back because I was late. Won't...