CAVA — Restaurant in Arlington

Update: changing my review because Yesenia (not sure how to spell her name) but congratulations on your promotion. You were pleasant to me and made sure to the correct the problem with no push back thank you . I'M VERY UPSET 😡😡😡🤬🤬🤬🤬🤬🤬!!!! I placed my car in the shop today so I had to way of eating today unless I walked and no I did not want use door dash or uber eats. My sister was coming my way and asked her to pick up my order. I placed my order at 8:30, she arrived at 9:30.....and what do I find....the wrong order. I ordered 3 things of crazy feta (which the flower mound location always place it on the side, not the bowl) didn't get the 3....also NOOOOOOOOO DRESSINGGGGGGGGG AND I CALLED YALL 5 TIMES AND EACH TIME THIS NUMBER CAN'T TAKE YOUR CALL!!!!!!!! I'M BEYOND PISSED BECAUSE I'M STILL HUNGRY CAN'T EAT THIS DRY SALAD AND NOW I HAVE TO SPEND MORE MONEY AND HAVE HER SO SOMEWHERE ELSE TO GET ME FOODDDDDDDD!!!!! For some reason it won't let add the picture of me showing that I called you 5...

My girlfriend and I came into the Arlington cava again today, and debated coming back before hand due to horrible service, and wasn’t surprised to find horrible service yet again. The girl in charge of starting bowls was rude, snarky, and unprofessional and this is a reoccurring issue with this girl. She has an attitude every time, and scoffed at myself and my girlfriend when we asked for extra rice, charged us for extra when we got half an extra scoop. She mumbles in response to customers every time. I have eaten inside the restaurant twice, and both times this girl glared at myself and my girlfriend the entire time we ate. This is a reoccurring issue at this location. I come here maybe twice a week, and always am frustrated, I understand having a bad day as I’ve worked fast food myself, but this is inexcusable to treat customers this way on a weekly basis. The cooks are very good at their job, always amazing food, just horrible service. Don’t come here unless you can handle horrible service in exchange...

I go to Cava all the time by my job in Coppell and my bowls are always filled to the brim. Every time I order from the Arlington location, they skimp on the portions, my bowl is half full, and they even substituted my protein choice without even telling me this time. I ordered the regular chicken in my bowl online and got home and they gave me a ridiculously small portion of Harissa Chicken instead. They also didn't add any Eggplant dip like I asked for. And the bowl is half full. I usually only order online, but the one time we ordered in store they were out of regular Chicken and I had to get Falafel instead. They were also out of basic dressings and dips. This location needs to step it up, they are giving Cava a bad reputation. I would like to recommend Cava to my Arlington friends, but not with this lack of quality. I know they can be better because I experience it at the other locations. Very...