I think that companies forget that it is the parent that is paying for their kids to go to these place. These companies forget that it is our hard earned money we use to treat our kids to entertainment. To be fair, I took my kids twice to this location. Once during spring break and again this past weekend. At two different times of the day also. The first time it was packed and noisy. The second it was quiet because they had just opened. I was hoping that the second time we went it would be much better. Nope! This place and I see from all these reviews at different location, are run down with no upkeep. The attractions they advertise in the picture on the website are almost non-existent. The gladiator platform is supposed to offer helmets but I found them at the bottom of the pit. I was not going to put them on my children. They don't look like they were clean. At the top of the tunnel area/play area there is supposed to be someone to put a harness on the kids for they can do the obstacle course hanging from the ceiling. Never was open either time. No one there to help the kids. Also next to and under the tunnel play area you can see all the construction stuff that they need to put up or put out. So why not update the place. This is very tacky. The cafe/food area was lacking, sticky and dirty both times. They showed gluten-free options on the menus but then I was told the menu had not been changed and they no longer offer those options. The employee themselves look dis-interested and not too helpful. Not rude but not welcoming. Mostly just walking around talking to each other. I had to wait forever for someone to come and make 2 regular size Icees for my kids. My kids overall just like to jump and with them being Autistic I get that but I don't feel like I should be paying my money for something I am not getting the whole experience for. I bought 2 ultimate package tickets $25.00 for this kids, which mean they get access to everything. But apparently that means nothing. Then 1 parent for $12.99. I still had the socks for us all from last time. If this place was worth it I would get the Summer package but again apparently no one thinks that parents are paying and they want their kids to have a nice place to play. I am not sure that I will be coming back to this location or another one. I need a big coupon deal if I do.