Colter's Bar B Que — Restaurant in Arlington

Today we had a taste for BBQ. We love Colters BBQ and have been going here for years. They have always been great, great service, great food, great in all ways. Today was the first time I have ever had any reason to feel any concern. But things happen and when they do its more how the issue is handled than what the actual issue is. We all make mistakes and so when we got home with our bag of BBQ, smelling soooo good, I opened up the tightly wrapped sections. The baby back ribs seemed really small and when I counted them I was sure I had a half slab vs the whole slab I always order. So I called ... I dont think I sounded short or ugly, but sometimes we dont hear ourselves like other do ... so if I sounded short I do apologize. The manager told me that it did indeed sound like I had a half slab so I told him I was on my way. When I walked up to the counter one of the fellas reached out for my bag, he did not ask any questions so he knew about my order. He pulled everything out and begin to make me a fresh order. Not just adding the difference, he remade the entire order so it would be hot and fresh. He offered me rolls and I accepted and thanked him, he tried to get me to take some of the peach cobbler and I wanted some ... but I did not want to take advantage of their kindness so I thanked him and declined ... He gave me my food and apologized sincerely for the error ... kindness goes a long way and they were very kind and wanted to make the order right for me. I should have probably checked the bag before leaving the establishment, I did notice it was rather small, but I did not think the order would be wrong ... it has never been wrong in all the years I have come here. So I want to thank the owner/manager and his staff for treating me well and making sure my order was the best it could be. I hope others read this and know what a great place you have and enjoy many years of great service, great food and great experiences like our family has. ...

Not sure why this place gets great reviews. Even a few saying best bbq in DFW. For the price/lb, it is not much less than some of the other bbq spots I have been to but they at least use prime brisket. I don’t even think this stuff was choice. It was more like select with large amounts of fat tissue(not fat, fat tissue). There was no moisture in the moist. I had to add bbq sauce to get the chew down. Then there is their sign saying “Made fresh daily”. I can tell you the cole slaw was at least a day or two old. There was nearly a backbone to the withered cabbage and worse off, it was already turning brown. I couldn’t eat more than 1 forkful before being turned off. The only reason it gets 2 stars is the roll is awesome, ice tea has great flavor, and the pasta salad was very good(who knows how old this was though). So if you come to a bbq place for carbohydrates, come here. If you are looking for awesome protein,...

An embarrassment of barbecue in the barbecue capital. . I’ve actually been going for years and each time I think “I must have just had a bad experience”. it is a convent location so I’ve tried it all, but now I am compelled to finally review. Ribs are all fat and chewy with absolutely no flavor. They are neither “fall of the bone” or with a proper “bite”. Brisket is rubbery and chicken tastes funny. They use cheap ingredients and everything tastes previously frozen- even the complementary, dry, mealy bread. It’s just not good. They do have a solid deep fryer and the fried okra is the best thing they serve. They charge you for the privilege of using your credit card in this era of contactless transactions, which is actually illegal. They use real wood to smoke and I don’t know how they can mess that up so much. Definitely not barbecue worth the prices...