My family of four visited Troy’s restaurant on a Saturday afternoon about 3:00.

Check arrived, we had a coupon which we placed along with our credit card in the check folder. Waitress came back and had not taken the coupon off. She apologized and took the check folder along with our card to deduct the coupon amount.

She came back, my husband promptly opened the folder and there was no credit card only the receipts. The waitress was standing there watching and quickly shuffled the receipts assuming the card was underneath. She hurried away to look for it.

She returned a few minutes later to say she retraced her steps and could not find the card. She then went into an explanation that she did not even need to pull the credit card out of the folder. This is because she did not need to utilize the card in order to apply the discount. Therefore she could not have lost the card. She also advised they called security to help look for it.

She returns 10 minutes later to clear the table. Dumbfounded we asked where the credit card was. She said they were looking for it. Our waitress had just gone back to work.

The manager finally showed up and said “so the side of the story I have been told is that the card was given back to you but you cannot find it”. We both said no, the card was given to the waitress to pay the bill, when she returned it was not returned to us. The manager went on to defend this side of the story that we were the only table our waitress had at the moment. They had retraced her steps which was easy since she had not traveled very far. They were going to continue to look for it but the attitude was as if we had something to do with this or were mistaken. Her demeanor was like that of a parent trying to work out a fight between children.

They took our contact information and we finally decided to give up on it being found.

As we are walking out they found it and the manager rushed up to catch us. We then received an apology for the first time.

After all of this where was it ultimately found? On the OTHER side of the restaurant on the FLOOR.

The lack of concern was disturbing. We were on vacation and had they not found our card or had we not had another credit card we would be stuck. You cannot book a hotel without a credit card, you cannot book a car without a credit card. It could have turned into a major issue for us.

The amount of the bill was $55.20 before the $10 coupon. This event happened because she went to correct this. She also defended she did not lose the card because she did not have to take the card out to correct it. While sitting in the restaurant waiting for them to look for the card we called to put a freeze on the card. When we called to remove the freeze the agent advised the last charge was from Troy’s in the amount of $55.20. She did not even correct the amount.

Food was fine, service fine but would never return. There are way too many places in this area to ever bother with again.