Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.
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We love Five Guys, but it is more than just the fabulous burger and fries it is the people that work there, their personality and their attentiveness to every single detail. We had just come off of an incredible trip to Indy during the NCAA March Madness so I put in my order here in Asheville where we live.. I walked in and the staff was super crazy and fun.. I love to play so I started singing and talking about my trip to INDY and how wonderful Five Guys was there. The Manager Mattie, was a HOOT! As were all of them, as I was singing and dancing my order was delayed due to it being busy.. Suddenly I look over and Mattie if filling a paper bag with those fabulous fries, I thought it was for another party a big party, but she turned around and to my amazement handed me the bag.. My jaw dropped and the whole staff started laughing..The food at Five Guys is not in dispute it is the best burger I have ever had, but to us it is the customer service.. So I want to give a shout out to the staff and Mattie at Five Guys, Merrimon Ave., Asheville NC.. In this day and time, when we need so much and our lives are turned upside down.. It is those little things that pull at your soul and heartstrings.. I know it is just fries, but to me, in that very moment it was everything.. So go by when you are in Asheville, tell them Tal sent you, the crazy guy who sings and dances.. They will treat you right and you can pic out of fab....
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⭐️⭐️⭐️⭐️⭐️ Huge shoutout to Thomas at the Merrimon Avenue Five Guys!
After ordering through Uber Eats from the South Asheville location, our driver left behind half our order. We live two exits up from Merrimon, and after spending $61, Uber Eats only refunded us $16 — and that included the tip, which they took away. We tried calling the South Asheville store multiple times and got no answer. My husband works 7 days a week, 12-hour days with FEMA, and all he wanted was a Five Guys dinner. Instead, we got a frustrating runaround from Uber Eats and the driver, who didn’t even realize she left half the order behind and didn’t seem to care. When I contacted Thomas at the Merrimon Avenue Five Guys, he couldn't find our order at first, but he still went above and beyond to help us. Even though we didn’t even order from his location, he offered to remake the food for us at no charge. THAT is real customer service. Eventually, someone from the Hendersonville Road store called and confirmed the driver had left the food there — but they couldn’t do anything since I was 25 minutes away. Uber Eats dropped the ball completely, and their customer service was awful. But Thomas showed what true leadership and hospitality looks like. If you're going to order from Five Guys, go to the Merrimon Avenue location. Thomas deserves a raise and all the recognition....
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So there is a certain level of "gross" expected when one chooses to eat at a fast food burger chain, right? Like the good kind of gross. However, this brand new location just surpassed my expectations of gross. You know, like the bad kind. One star was given because the rate & review gods apparently don't allow zero stars to be awarded.
The service---Out of the nine humans behind the counter if just ONE of you could please smile...say hi... make eye contact...breathe...anything to let me know you are not actually a Five Guys robot.🤖
Literally, the most over priced 💰💰💰and dryest 🏜burger 🍔 I have ever had. Seriously, thank god 👏🏼 I ordered pickles on it because I think the pickle juice droplets prevented me from choking to death.
Did I mention it was the longest wait ever. Probably because it takes time to make sure every ounce of moisture is eliminated from your burger. Only one other person was ahead of us. I thought maybe she ordered 56 double cheeseburgers with everything...but she just ordered a hot dog. 🌭
The dirtiest tables. Not kidding. Every single table was dirtier than the next. "Can I get a clean up on aisle FIVE GUYS!" I used a chunk of dried patty sitting on the chair as a leveler for my wobbly table.
I can keep going...but I think...better yet, I hope I have convinced you to not even consider walking through...
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