Sonic Drive-In — Restaurant in Ashland

Would not recommend for anyone, if you seriously want sonic, it’s probably worth the drive to another one because you’re going to spend the same amount of time just waiting in line at this one. (To long; didn’t read at the end) I’m a fast food worker as well, we only have one drive thru where I work and I’m lead cashier, so I’ve definitely had to make people wait a bit longer than I like in order to get to everyone else. I’m also the same person who answers the phone to take orders and takes orders through lobby. I always, even if there’s a customer in front of me, greet the drive thru and ask them to look at the menu if I need to get something before taking their order. I’m not saying all fast food places are the same obviously, but when I pulled in, tired after my shift, it wasn’t busy and all I wanted was a small breakfast item and a coldbrew. It took ages for anyone to greet me, and when they did, it was after I piped up with a ‘hello?’ And was greeted with a “I’m making ice cream, hold on” This didn’t bother me, I understand how difficult it is to do multiple things at once, but they still weren’t busy at this point. When I finally got to order, I asked for something a bit new than what I usually get, which was a little bit of sugar to my drink. I don’t usually get this, I’m not a huge sweet tooth person, but I thought a little bit would help brighten up the bitter taste of the coffee a bit. I was given my drink when I arrived to the window, so I had a chance to try it while waiting on my food and it was far too sweet. I had realized my mistake, so I waited until the drive thru person arrived again with my food to ask for a new one. I asked if there had been any flavoring in it since it tasted so sweet, and the drive thru acted as if I was accusing them of something, getting really defensive over not putting any flavoring in there because I had asked. I said “no no, that’s what I wanted! I made a mistake, i don’t mind paying for a new one, but could I get a new drink without sugar? Sorry” I really didn’t want to be a bother, but they acted like I was, and said they didn’t know. The window then closed, and the drive thru person walked over to what I assume is the manager and started swinging their arms all annoyed like. I just say there, waiting, and when they arrived back they poured a new drink, handed it to me, and shut the window without anything else to say. I had my food at that point, so I just left, feeling way worse about myself than I had before. My recommendation? Don’t go here. I love sonic, and the foods fine, but the service is awful. So, TL;DR, drive thru took forever despite there being not many visible customers, I made a mistake on my order and offered to pay for a new one and apologized but the drive thru made SURE I knew I ruined their day in doing so, felt like such a bother after I had gotten off of my own shift at my...

First time I’ve went here even tho I live close. The slushies I ordered were really good (grape with vanilla ice cream and nerds) the service was the worst! I went through drive thru and the rudest drive thru worker I ever meet was the one talking to customers. I use to work fast food many years ago while I was in high school and I know sometimes you get a rude customer or whatever but I said absolutely nothing out of the way to this girl. As I said I’ve worked on the other side and seen things happen to rude customers orders. I was trying to be as nice as possible but she made it very difficult. I didn’t see a name but she had a tattoo on her lower arm. I think her left arm but couldn’t tell what it was. I looked like someone drew on her with an ink pen. Idk if sonic records the drive thru interactions but they should definitely listen when she is working cause I can’t be the only one. Just an example after I ordered 2 slushies and she rang it up she told me to pull forward. I noticed on the screen there was only one so I ask nicely “did you get 2 slushies?” Her response was “ I am trying if you would get me just a second” this one just one small example but the whole interaction went this way she had a huge attitude and very disrespectful. I understand workers are hard to find but if I had someone that acted like this to customers I would put them in the back making food not going face to face running off customers. I will never go back even tho it was really good. My passenger looked at me with his mouth open and said “what is this girls problem?” If she keeps acting like this to ppl it’s not going to end well for her. I know many people who wouldn’t have held their...

I think my server was drunk or high, either one. Ordered at a kiosk and the only thing right was the burger. Tried to order fries, they rang me up for tots. Wanted a recharger, they tried to give me sprite. I wanted a small pickle fry? No, they rang it up as being a medium. When the recharger apparently didn’t count as part of the combo after I corrected her three times about the drink being wrong, apparently she decided to cancel my entire order and had a different person take over. Had to repeat everything again and this time my order wasn’t on screen at all. Still sitting at my kiosk, hoping my actual order went through. And if it didn’t, holy wow I am never coming back. Time will tell.

Edit: 40 minutes, no food. Pressed the button and waited another 10 minutes with no response at all. When I finally get an answer, I’m told that they are currently “slammed.” They weren’t slammed enough to not serve the multiple cars that have pulled up on either side of me. Overheard an employee speaking to another customer say that they are completely unorganized. Still hungry, still waiting.

Called it after an hour wait. At least five other cars that arrived before me left with their food while I was waiting for mine. A very good reminder to never come here. Will also be leaving a review via the QR code...